**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience**

At arenaflex, we're committed to delivering exceptional patient experiences through our dedicated team of healthcare professionals. As an Experienced Pharmacy Customer Service Associate, you'll play a vital role in providing top-notch customer service, assisting pharmacists in the practice of pharmacy, and contributing to the overall success of our pharmacy department. **About arenaflex** arenaflex is a leading healthcare provider dedicated to improving the lives of our patients and communities. With a strong commitment to innovation, quality, and customer satisfaction, we strive to be the trusted partner for all our patients' healthcare needs. Our team of passionate professionals is driven by a shared vision of delivering exceptional care and service, and we're excited to welcome like-minded individuals to join our team. **Key Responsibilities** As an Experienced Pharmacy Customer Service Associate, you'll be responsible for: * Modeling and delivering a distinctive and delightful customer experience, ensuring that every patient interaction is positive and memorable. * Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service. * Assisting pharmacists in the practice of pharmacy, under direct supervision, in accordance with state and federal regulations. * Using pharmacy systems to obtain patient and drug information and process prescriptions. * Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience. * Recommending items for sale to customers and recommending trade-up and/or companion items. * Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed. * Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records. * Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. * Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. * Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians. * Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager. * Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals. * Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs. * Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise. * Completing resets and revisions as directed. * Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). * Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products. * Assuming web pick-up responsibilities (monitoring orders in Picture Care Plus, filling orders, and delivering orders to customers as they arrive at the store). * Assisting with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance. * Complying with all company policies and procedures; maintaining respectful relationships with coworkers. **Essential Qualifications** * Must be fluent in reading, writing, and speaking English (except in Puerto Rico). * Requires willingness to work flexible schedule, including evenings and weekend hours. * Must have a high school diploma or equivalent. * Must have a valid driver's license (if required by the store location). **Preferred Qualifications** * Prefer six months of experience in a retail environment. * Prefer to have prior work experience with arenaflex. * Prefer good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications. * Prefer good computer skills. * Prefer knowledge of store inventory control. * Prefer PTCB certification. **Skills and Competencies** * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment and multitask effectively. * Strong problem-solving and analytical skills. * Ability to maintain confidentiality and handle sensitive information. * Strong attention to detail and accuracy. * Ability to work independently and as part of a team. * Strong customer service skills and a commitment to delivering exceptional patient experiences. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our team members grow and develop their careers. As an Experienced Pharmacy Customer Service Associate, you'll have opportunities to: * Develop your skills and knowledge in pharmacy operations, customer service, and inventory management. * Participate in ongoing training and development programs to enhance your skills and stay up-to-date with the latest industry developments. * Collaborate with our experienced team members to share best practices and learn from their expertise. * Take on new challenges and responsibilities as you grow and develop in your role. **Work Environment and Company Culture** arenaflex is a dynamic and supportive work environment that values diversity, inclusion, and teamwork. As an Experienced Pharmacy Customer Service Associate, you'll be part of a close-knit team that's passionate about delivering exceptional patient experiences. Our company culture is built on: * A commitment to excellence and quality in everything we do. * A focus on customer satisfaction and patient care. * A culture of teamwork and collaboration. * A commitment to diversity, inclusion, and respect for all individuals. * A focus on ongoing learning and development. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Hourly rate: $16 - $18 per hour. * Opportunities for career growth and advancement. * Comprehensive benefits package, including medical, dental, and vision insurance. * 401(k) retirement plan with company match. * Paid time off and holidays. * Opportunities for professional development and continuing education. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to submit your application. 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