Technical System Analyst
Key responsibilities • Technical Support: Respond to user inquiries via ticketing system, providing solutions for software issues. Continue timely communication with customers as cases progress to conclusion. • Issue Diagnosis: Troubleshoot and resolve technical problems by analyzing logs, error messages, and user feedback. Identify viable workarounds, if applicable, for high-priority issues affecting client's customer service • Administer, monitor, support, and troubleshoot information systems and related applications, assisting with configuration tasks as directed by the supervisor or manager of applications and development. • Coordinate and complete assigned project tasks within designated timelines. • Track project timelines, support stakeholders, and monitor ongoing progress. • Develop, test, and maintain Kansys mediation software solutions. • Create, test, and maintain custom reports using standard business intelligence and reporting tools. • Contribute to the development and maintenance of information system documentation. • Diagnose, troubleshoot, and document system-related issues. Skills & Qualifications • Technical Skills: • Proficient in crafting, optimizing, and troubleshooting SQL queries in Oracle PL/SQL and/or Microsoft SQL Server. • Experienced with ticketing systems (e.g., ServiceNow, Zendesk, ClickUp) and remote desktop tools. • Skilled in shell scripting and XML processing. • Knowledgeable in common software applications, including Microsoft Office, VPN, and RDP. • Capable of reading, troubleshooting, analyzing, and debugging C# code. • Experienced with GitHub for version control, collaboration, and code management. • Familiarity with DBA role, Oracle, Grafana, C#, .NET, Delphi, and React is a plus. • Strong problem-solving and analytical skills. • Excellent verbal and written communication skills. • Ability to work under pressure and manage multiple priorities. • Customer-centric mindset to foster strong customer loyalty and drive sustainable growth by aligning products, services, and operations around customer needs. • Education: Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent experience. • Experience: 3+ years of experience in a technical support or mediation development/support role. This is a full-time, remote position and may include on-call rotations. Apply tot his job