Technical Support Specialist
Technical Support Specialist - Careers Career Opportunities with Team Velocity A great place to work. Careers At Team Velocity Share with friends or Subscribe! Back To Openings Technical Support Specialist Department: Customer Success Location: Remote, Continental U.S., VA START YOUR APPLICATION We are seeking a detail-oriented and technically skilled Technical Support Specialist to support automotive inventory systems across dealership and OEM platforms. This role is critical in ensuring accurate vehicle data across websites, digital retailing tools, and third-party marketplaces. The ideal candidate excels at interpreting complex technical issues, simplifying them for non-technical stakeholders, and acting as a bridge between dealership personnel, vendors, and internal technical teams in a fast-paced, multi-stakeholder environment. This is a full-time, salaried, remote position. Candidates must be located within the Continental U.S., eastern or central time zones highly preferred, but all are welcome to apply. RESPONSIBILITIES Dealer & Stakeholder Support Serve as the primary point of contact for dealership clients and internal teams regarding vehicle inventory issues Listen actively to dealership concerns and translate them into actionable technical solutions Communicate clearly with both technical teams and non-technical dealership staff Inventory Systems & Data Management Monitor and support vehicle inventory feeds across multiple systems including DMS, Inventory Management Systems, and third-party platforms Ensure accurate syndication of inventory to dealer websites and marketplaces Identify and resolve discrepancies in pricing, vehicle details, images, and availability Technical Troubleshooting & Issue Resolution Investigate and resolve complex data and system issues Analyze and resolve replication issues and data sync failures Comfort working with developer tooling such as API testing tools and code editors (e.g., Postman, VS Code) to support troubleshooting, validation, and collaboration with various front and backend engineering teams Database & System Expertise Apply understanding of database architecture, normalization, and indexing Ensure data integrity across multiple systems Cross-Functional Collaboration Act as a liaison between dealerships, OEMs, vendors, and internal teams Translate technical findings into clear, business-friendly explanations Identify trends and support system improvements Documentation & Communication Maintain detailed documentation of issues and resolutions Create clear guides for clients and internal teams Present findings in a structured manner REQUIREMENTS Bachelor�s degree 3+ years� experience with MySQL (query debugging, log analysis, replication troubleshooting) 3+ years� experience working with database architecture, normalization, indexing Strong ability to listen, interpret, and simplify complex information Ability to bridge technical and non-technical teams Experience in fast-paced, multi-stakeholder environments High attention to detail Complex issue troubleshooting Preferred Qualifications, experience working with: DMS platforms (CDK, Reynolds & Reynolds, Dealertrack) Automotive inventory platforms (Vauto, Homenet, Vincue, ACV/Max) and/or website providers OEM data standards and vehicle merchandising Familiarity with: Inventory feeds (e.g., XML, JSON) Automotive marketplaces & digital retailing platforms Dealership operations What Success Looks Like Inventory is consistently accurate, timely, and properly syndicated across all platforms. Issues are diagnosed quickly with clear root cause identification and resolution. Dealership clients feel supported, informed, and confident in system performance. Technical concepts are communicated clearly to non-technical stakeholders. Strong collaboration across internal teams and external partners drives continuous improvement. Compensation Competitive compensation will be commensurate with experience. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more. Next Steps If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please. ABOUT TEAM VELOCITY Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity�s proprietary technology platform Apollo� analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue. Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction. Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success. START YOUR APPLICATION Visit Our Home Page © 2026 Team Velocity Applicant Tracking System Powered by