Sales Development Representative

Gusto is on a mission to grow the small business economy by handling payroll, health insurance, and HR for small businesses. The Sales Development Representative will be the first point of contact for prospective customers exploring retirement benefits, engaging leads, qualifying opportunities, and using AI tools to enhance efficiency in a collaborative environment. Responsibilities Engage inbound Gusto customers via phone, email, and AI-enhanced communication tools Conduct discovery conversations to understand customer needs and qualify opportunities Use AI to prioritize leads, personalize outreach, and recommend next best actions Partner with Account Executives to ensure high-quality opportunity handoffs Maintain accurate CRM records and leverage AI-driven insights in Salesforce Collaborate with teammates to refine sales strategies and AI best practices Skills 1–2 years of professional experience (internships included) Strong written and verbal communication skills Comfort learning and using AI tools to improve efficiency and decision-making High ownership mindset with strong organizational skills Ability to collaborate in a supportive, inclusive team environment Experience in customer-facing, sales, or business development roles preferred Benefits Health insurance 401(k) Company Overview Gusto is an HR and payroll platform that simplifies complex tasks, empowering businesses to focus on what matters most. It was founded in 2011, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Gusto has a track record of offering H1B sponsorships, with 49 in 2025, 54 in 2024, 19 in 2023, 37 in 2022, 24 in 2021. Please note that this does not guarantee sponsorship for this specific role.