[Remote] Senior NOC Engineer

Note: The job is a remote job and is open to candidates in USA. Arch Insurance Group Inc. is a company focused on collaboration, expertise, and innovation, aiming to inspire clients and employees to achieve their greatest potential. The Senior NOC Engineer plays a crucial role in monitoring and managing technology incidents, ensuring maximum service availability and operational stability across critical systems.ResponsibilitiesBe a first & fast responderWork, manage and respond to global incidents that need to be triaged, responded to, and resolved/redirected within accepted SLAsOpen tickets for customers and constantly monitor the alerts generated by tools to resolve incidents before our customers are awareInteract frequently with technical support, service provisioning, and customer teams with clear and concise communicationsLead Incident Management call on during impacting production eventsSkillsAbility to work on multiple priorities and/or projects simultaneouslyExcellent listening and communication skills, both verbal and writtenStrong customer relationship skillsOrganized, detail-oriented and self-motivatedAbility to provide and maintain detailed documentation on each ticketStrong computer skills and the ability to effectively communicate through e-mailKnowledge in advanced networking configurationsAdvanced Experience in Windows Operating SystemsAbility to remain in contact with customers thru the completion of the ticketProblem-solving abilities and ability to meet reasonable deadlinesAbility to build positive and collaborative relationshipsAdvanced technical skills with the ability to learn new skills and adapt quicklyOff-hours on-call responsibilities (rotating shift)Bachelor's degree or equivalent working experience5-10 years of experience supporting enterprise IT operations within a Network Operations Center (NOC/eNOC), Service Desk, Infrastructure Operations, or similar technical support environmentExperience supporting Major Incident processes, outage management, escalation procedures, and service restoration activitiesDemonstrated experience monitoring, troubleshooting, and supporting enterprise server, network, cloud, and application infrastructure in a 24x7x365 operational environmentStrong analytical, organizational, and communication skills, with the ability to perform effectively in high-pressure situations and rapidly changing operational environmentsCapable of adapting to a constantly changing high stress environmentExcellent customer service skillsWorking knowledge of Microsoft Windows Server environments (2008 and newer), including Active Directory, Group Policy, DNS, DHCP, Windows Services, Event Viewer, and server troubleshootingExperience monitoring and supporting enterprise server infrastructure, including physical servers, virtual machines, storage platforms, and business-critical applicationsFamiliarity with virtualization technologies such as VMware vSphere, Hyper-V, and virtual machine lifecycle managementExperience utilizing enterprise monitoring, alerting, and IT Service Management (ITSM) platforms such as SolarWinds Orion, ServiceNow, Opsgenie, PagerDuty, or similar toolsAbility to analyze server, application, and infrastructure alerts, identify potential service impacts, and coordinate resolution efforts with engineering and support teamsWorking knowledge of Microsoft Active Directory, user account administration, authentication services, and basic identity management conceptsBasic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN connectivity, routing, and switching sufficient to troubleshoot server and application connectivity issuesFamiliarity with enterprise technologies including Citrix, load balancers, storage systems, backup platforms, and cloud-hosted infrastructureExperience supporting incident management processes, major incidents, event correlation, escalation procedures, and operational response activities within a 24x7x365 environmentExposure to automation, scripting, Continuous Integration/Continuous Delivery (CI/CD) tools, and operational tooling is desirableStrong troubleshooting, analytical, and communication skills with the ability to remain effective during high-severity outages, service disruptions, and time-sensitive operational incidentsBenefitsMultiple medical plans plus dental, vision and prescription drug coverageA competitive 401k with generous matchingPTO beginning at 20 days per yearUp to 12 paid company holidays per year plus 2 paid days of Volunteer Time OfferBasic Life and AD&D Insurance as well as Short and Long-Term DisabilityPaid Parental Leave of up to 10 weeksStudent Loan Assistance and Tuition ReimbursementBackup Child and Elder CareCompany OverviewArch Insurance Group Inc., a division of Arch Capital Group Ltd. (ACGL), is a market-leading specialty insurer. It was founded in 2002, and is headquartered in Jersey City, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://insurance.archgroup.com.Company H1B SponsorshipArch Insurance Group Inc. has a track record of offering H1B sponsorships, with 5 in 2026, 18 in 2025, 18 in 2024, 10 in 2023, 10 in 2022, 8 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.