[Remote] Leaves Administration Specialist - Bilingual (Spanish)

Note: The job is a remote job and is open to candidates in USA. Lockton is seeking a Leaves Administration Specialist to provide excellent customer service regarding employee absence management. The role involves processing leave requests, maintaining compliance with leave policies, and advising employees and managers on leave options.ResponsibilitiesProcess incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate serviceResponsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policiesCoach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leavesProvide employees/managers with information and assistance regarding potential leavesProduce and track all required documentationAssess, adjudicate, and track all FMLA claims and available timeCoordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leavesUpdate employee records in the HR/Payroll system as appropriateEscalate issues to the proper management resource as appropriateMaintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreementsProvide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to managementConsult with clients on best practices and policy reviews for complianceSupport new client onboarding processAssist with client projects as neededSkillsBILINGUAL REQUIRED - Spanish SpeakingA Bachelor's Degree is requiredKnowledge of FMLA, State Leave regulations and requirements and ADA is requiredMust have a strong disposition toward customer service and proven aptitude for computer-based leave transaction processingLegal right to work in the United StatesFour or more years of professional experience in absence management is preferredCustomer Service experience is preferredHands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suiteCompany OverviewLockton provides risk management and insurance services. It was founded in 1966, and is headquartered in Kansas City, Missouri, USA, with a workforce of 10001+ employees. Its website is https://www.lockton.com/offices/uk.