[Remote] CUSTOMER SERVICE SPECIALIST II

Note: The job is a remote job and is open to candidates in USA. TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. The Customer Service Specialist II role combines frontline customer service expertise with strategic inside sales operations, serving as a key liaison between customers and the organization to ensure effective issue resolution and proactive sales engagement.ResponsibilitiesServe as the primary contact for customer interactions via phone, and emailResolve customer inquiries and complaints efficiently, ensuring high satisfaction and loyaltyIdentify opportunities by understanding customer needs and promoting suitable solutions. Understanding the customers forecast with alignment with the account managerCollaborate with field sales and internal departments to coordinate strategies and ensure seamless order fulfillmentManage order processing, quotations, and contract administration with accuracyProvide expert guidance on product features, pricing, and availabilityDeliver onboarding support and training to new customersMonitor and report via KPI metrics, and customer feedbackMaintain detailed records of customer interactions and transactionsSupport transactional tasks related to order-to-cash flow and RMA processesEnsure responses follow approved company guidelines and consumer lawsContribute to team KPIs and continuous improvement initiativesSkillsBachelor's degree in business administration, Marketing, Communications, or related field (preferred) or related work experience' in lieu of a degree3+ years of experience in customer care, inside sales, or sales operationsStrong verbal and written communication skillsProficiency with CRM systems such as Salesforce and SAPAbility to manage multiple priorities and meet deadlines independentlyExcellent problem-solving skills and attention to detailStrong organizational and time management abilitiesCandidates must have a problem-solving mindsetBenefitsA comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.Company OverviewTE Connectivity provides and markets engineered electronic components, network solutions, and specialty products. It was founded in 1941, and is headquartered in Schaffhausen, Schaffhausen, CHE, with a workforce of 10001+ employees. Its website is http://www.te.com.Company H1B SponsorshipTE Connectivity has a track record of offering H1B sponsorships, with 22 in 2026, 85 in 2025, 75 in 2024, 103 in 2023, 93 in 2022, 81 in 2021, 76 in 2020. Please note that this does not guarantee sponsorship for this specific role.