[Remote] Customer Success Manager V

Note: The job is a remote job and is open to candidates in USA. Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for actionable insights. The Senior Strategic Customer Success Manager will work closely with complex customers, advising on leveraging Samsara's solutions to transform their operations.ResponsibilitiesStrategic customer leader supporting our largest and most complex customers, including global and strategic engagements across sectorsBe on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platformCompose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business valueOrchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goalsConduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara productsDeeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many morePartners with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requestsBuild and scale this role’s capabilitiesServe as a mentor to the wider Customer Success teamsChampion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new officesSkills10+ years of work experience with most recent experience in a senior Strategic Customer Success, account management, or strategic consulting roleExperience supporting Enterprise SaaS and/or Fortune 500 companiesStrong priority management and high emotional intelligence; this is a demanding position with high internal visibilityExperience consulting customers on enterprise transformation programs with cross-functional stakeholdersDemonstrated ability to present to and influence C-level audiencesExperience supporting or working with technical productsSolutions-oriented with strong problem solving skillsProven track record of building trust, communicating effectively and driving change with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our softwareStrong bias for action, the ability to think big, with insistence on high standardsExperience serving and supporting large-scale business solutions at Fortune 500 companiesPassion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environmentDiplomacy, tact, and poise under pressure when working through customer issuesThrives in an unstructured, fast-paced, and change-heavy environmentBachelor's degree from a 4-year institutionCustomer travel is expected up to 25-40%Deep industry expertise in physical operations and operational workflow redesignExperience designing customer value frameworks and multi-year operational transformation roadmapsProficiency in advanced data analysis for value quantification and outcome measurementMaster's degree in Business, Engineering, or related disciplineBenefitsFlexible, employee-led remote modelProfessional development stipendComprehensive health and parental leave plansCompany OverviewSamsara is digitizing the world of physical operations. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.samsara.com.