[Remote] Adobe Creative Cloud Administrator & Collaboration Platform Support Engineer

Note: The job is a remote job and is open to candidates in USA. Allstate Insurance Co. is looking for a skilled Adobe Creative Cloud Administrator & Collaboration Platform Support Engineer. The role involves administering Adobe Creative Cloud licensing and providing support for applications while collaborating with security teams to enforce governance and improve user experience.ResponsibilitiesAdminister Adobe Creative Cloud licensing, product profiles, user provisioning, entitlement management, and Adobe Admin Console configurationProvide day-to-day support for Adobe Creative Cloud applications and services, including installation, sign-in, sync, and application troubleshootingSupport Microsoft Copilot and Power Platform administration needs, including access requests, environment support, approved use guidance, and issue triagePartner with security and compliance teams to enforce governance for Creative Cloud, Copilot, Power Platform, generative AI features, and content protection requirementsSupport application deployment, packaging, updates, and identity integration across managed devices and enterprise platformsMonitor service health, license usage, support trends, and operational issues to improve reliability, cost efficiency, and user experienceDevelop runbooks, knowledge articles, and support documentation for administration, troubleshooting, and governance processesEnable users through training, office hours, and best-practice guidance across Adobe Creative Cloud, Copilot, and Power Platform solutionsSkills3+ years of experience in enterprise application administration, platform operations, or end-user support1-2+ years of Adobe Creative Cloud administration experienceHands-on experience with Adobe Admin Console, license management, user access administration, and Creative Cloud support processesWorking knowledge of Microsoft Copilot and Power Platform administration, support models, governance concepts, or user enablement practicesUnderstanding of identity and access management, enterprise software deployment, and troubleshooting across managed endpointsKnowledge of security, compliance, and governance considerations related to cloud content services, generative AI, and collaboration platformsStrong communication skills with the ability to translate technical issues into clear guidance for users, support teams, and leadership stakeholdersExperience with Adobe Creative Cloud enterprise deployment tools, shared device licensing, and large-scale software rollout practicesFamiliarity with Microsoft 365 administration, Power Platform environments, Copilot enablement, and enterprise support processesExperience developing governance guidance for generative AI, cloud storage, collaboration tools, and approved workflows in regulated environmentsBenefitsAllstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.Company OverviewAllstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate. It was founded in 1931, and is headquartered in Northbrook, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.allstate.com.