[Remote] Expert Site Reliability Engineer

Note: The job is a remote job and is open to candidates in USA. Altera Digital Health is a company focused on enhancing healthcare through technology. They are seeking an Expert Site Reliability Engineer (SRE) responsible for ensuring the reliability and performance of their hosted healthcare platforms, automating operations, and improving customer experience.ResponsibilitiesMaintain and improve the reliability, availability, and performance of our production environmentsLead the investigation and resolution of complex application, database, and infrastructure issuesParticipate in incident management, conduct root cause analysis (RCA), and contribute to post-incident reviews to prevent future occurrencesDefine and measure Service Level Indicators (SLIs) and Objectives (SLOs) to meet our service commitmentsDevelop proactive monitoring and alerting strategies to identify and resolve issues before they impact customersAutomate operational tasks using scripting and Infrastructure-as-Code (IaC) to improve efficiencyPartner with engineering and cloud teams to refine deployment, monitoring, and support processesProvide technical leadership during major incidents and act as a key escalation point for critical issuesSkills7+ years of experience supporting enterprise applications, infrastructure, or cloud environmentsStrong experience with APM tools such as LogicMonitor, AppDynamics, Azure Monitor, SentryOne, Dynatrace, Datadog, or New RelicDeep knowledge of Windows Server administration, IIS, .NET applications, Windows Clustering, MSMQ, Event Logs, and PerfMonStrong SQL Server experience, including performance tuning, query optimization, blocking analysis, and Always On Availability GroupsExperience with Azure cloud environments and a solid understanding of networking fundamentals (DNS, TCP/IP, load balancing, firewalls)Familiarity with ServiceNow (or other ITSM platforms) and ITIL principlesScripting with PowerShell, Python, or similar languagesInfrastructure as Code (Terraform, ARM Templates, Bicep)CI/CD pipelines and deployment automation (Azure DevOps, GitHub Actions)Experience with Kubernetes and containerized workloadsExperience implementing SLOs, SLIs, and Error BudgetsExperience in a healthcare technology or patient care environmentBachelor's Degree in Computer Science, Information Technology, or Engineering is preferred; equivalent professional experience will be consideredBenefitsCompetitive compensation and benefits packageOpportunity to work in a fast-paced and dynamic environmentCompany OverviewHarris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia. It was founded in 1976, and is headquartered in Ottawa, Ontario, CA, with a workforce of 10001+ employees. Its website is http://www.harriscomputer.com.