Network Support Technician (Government)

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. The Network Support Technician will provide onsite and remote Tier 2 support for IT issues, ensuring quick resolution to minimize downtime for users.ResponsibilitiesProvide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup unitsProvide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensorsProvide support of mobile and wireless devices to include smartphones, tablets, and hotspotsAssist in testing, applying, and maintaining server configurations and related security patchesAssist in maintaining and checking the health of systems and backups to include restore testingMonitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve ticketsUpdate tickets following documentation templates and/or guidelines to ensure quality requirements are metProvide daily, weekly, and monthly activity reports describing activities accomplished in a timely mannerProvide inventory support and input to the provided inventory system for the customerResponsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requestsParticipate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or eventsConduct or provide new equipment deployments and/or requested deployment supportProvide cabling support and run cables within data centers, LAN rooms and remote wiring closetsAnalyzes functional business requirements and design specifications for functional activitiesEffectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are metShould provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systemsResponsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS productsMust possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middlewareSkillsMust be a U.S. Citizen and pass the DHS Employment Eligibility Verification processAssociate Degree or equivalent experience1+ years' of IT-related support experience, preferably in a helpdesk or customer support roleDemonstrated ability to troubleshoot and resolve desktop, network, or other IT issuesGeneral knowledge network products and systemsExperience in a rapid paced, time sensitive, high-quality environmentMust have excellent team skills and collaboration skillsAttention to detail and follow-throughAbility to work with minimal supervisionMust pass Motor Vehicle Records check as this position is classified as a 'Regular Driver' and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year)Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jailsIf the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirementsPrior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networksPossesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasksAbility to apply comprehensive knowledge across key tasks and high impact assignmentsExperience evaluating system performance results and recommending improvements or optimizationsExperience performing IT hardware repairs and installing replacement partsExperience planning and leading technology assignments and projectsPrior hands-on experience with the setup, configuration and administration of servers and backupsExperience functioning as a technical expert across multiple project assignmentsITIL v4, MCSE, A+, Security+, Network+, or other relevant certificationsBenefitsMedical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phoneCompany OverviewAT&T is a telecommunications company that provides wireless communications, internet and digital television services. It was founded in 1983, and is headquartered in Dallas, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.att.com/.



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