Integrated Care Manager - Remote AZ

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per weekHybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per weekHybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per monthOnsite: daily onsite requirement based on the essential functions of the jobRemote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team buildingPlease note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.This remote work opportunity requires residency, and work to be performed, within the State of Arizona. PURPOSE OF THE JOBResponsible for promoting continuity of care through a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates care options and services available to members through their benefit plan that meet the individuals' health care needs while promoting quality, cost effective outcomes. This job description is primary for case management functions but can assist with utilization management if a business need arises.QUALIFICATIONSREQUIRED QUALIFICATIONSRequired Work Experience2 year(s) of experience in full-time equivalent of direct clinical care to the consumerRequired EducationAssociate’s Degree in general field of study or Post High School Nursing Diploma or Master’s Degree in a behavioral health field of study (i.e., MSW, MA, MS, M.Ed.), Ph.D. or Psy.DRequired LicensesActive, current, and unrestricted license to practice in the State of Arizona (or an endorsement to work in Arizona) as a behavioral health professional such as LCSW, LPC, LISAC LMFT, or licensed psychologist (Psy.D. or Ph.D.), OR an active, current, and unrestricted license to practice nursing in either the State of Arizona or another state in the United States recognized by the Nursing Licensure Compact (NLC) as an RN.Required CertificationsWithin 4 years of hire as a Care Manager employee must hold a certification in case management from the following certifications; Certified Case Manager (CCM), Certified Disability Management Specialist (CDMS), Case Management Administrator, Certified (CMAC), Case Management Certified (CMC), Certified Rehabilitation Counselor (CRC), Certified Registered Rehabilitation Counselor (CRRC), Certified Occupational Health Nurse (COHN), Registered Nurse Case Manager (RN, C), or Registered Nurse Case Manager (RN,BC).PREFERRED QUALIFICATIONSPreferred Work Experience3 year(s) of experience in full-time equivalent of direct clinical care to the consumer (managed care CM experience preferred)1-2 year (s) of experience working in a managed care organizationPreferred EducationBachelor's Degree in Nursing or Health and Human Services related field of studyPreferred LicensesN/APreferred CertificationsActive and current certification in case management from the following certifications; Certified Case Manager (CCM), Certified Disability Management Specialist (CDMS), Case Management Administrator, Certified (CMAC), Case Management Certified (CMC), Certified Rehabilitation Counselor (CRC), Certified Registered Rehabilitation Counselor (CRRC), Certified Occupational Health Nurse (COHN), Registered Nurse Case Manager (RN, C), or Registered Nurse Case Manager (RN,BC). ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIESAssess and collect data related to the member from all care settings. Interview and collaborate with case-related providers, member and family to implement the care plan.Answer a diverse and high volume of health insurance related customer calls on a daily basis.Explain to customers a variety of information concerning the organization’s services, including but not limited to, contract benefits, changes in coverage, eligibility, claims, BCBSAZ programs, provider networks, etc.Analyze medical records and apply medical necessity criteria and benefit plan requirements to determine the appropriateness of benefit requests.Present status reports on all cases to the manager/supervisor and, when indicated, to the medical director.Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.Maintain all standards in consideration of state, federal, BCBSAZ, URAC, and other accreditation requirements.Maintain complete and accurate records per department policy.Demonstrate ability to apply plan policies and procedures effectively.When indicated to assist with team/project functions:Collaborate with team to distribute workload/work tasks;Monitor and report team tasks;Communicate team issues and opportunities for improvement to supervisor/manager;Support/mentor team members.Participate in continuing education and current development in the field of medicine, behavioral health and managed care at least annually.The position has an onsite expectation of 0 days per week and requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.Perform all other duties as assigned.COMPETENCIESREQUIRED COMPETENCIESRequired Job SkillsIntermediate PC proficiencyIntermediate skill in use of office equipment, including copiers, fax machines, scanner and telephonesIntermediate skill in word processing, spreadsheet, and database softwareRequired Professional CompetenciesMaintain confidentiality and privacyAdvanced and current clinical knowledgePractice interpersonal and active listening skills to achieve customer satisfactionInterpret and translate policies, procedures, programs, and guidelinesCapable of investigative and analytical researchDemonstrated organizational skills with the ability to priortize tasks and work with multiple prioritiesFollow and accept instruction and directionEstablish and maintain working relationships in a collaborative team environmentApply independent and sound judgment with good problem solving skillsNavigate, gather, input, and maintain data records in multiple system applicationsRequired Leadership Experience and CompetenciesConflict ResolutionRepresent BCBSAZ in the communityPREFERRED COMPETENCIESPreferred Job SkillsAdvanced PC proficiencyKnowledge of CPT 2018 and ICD-10 codingPreferred Professional CompetenciesKnowledge of managed care, utilization management, and quality managementWorking knowledge of McKesson InterQual, MCG, ASAM, or other nationally recognized criteriaKnowledge of a wide range of matters pertaining to the organizations services and operationsKnowledge of health and/or patient education and behavior change techniquesPreferred Leadership Experience and CompetenciesN/AOur CommitmentAZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.

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