Customer Service & Operations Manager (Fully Remote)
Job title: Customer Service & Operations Manager (Fully Remote) in USA at AutoMarket
Company: AutoMarket
Job description: Seeking a highly experienced, senior-level Customer Service & Operations Manager to join our quickly growing team.This multifaceted customer service and operations role requires expert-level communication skills and a proven track record of productivity while working from home. The ideal candidate is a highly competent, self-driven professional eager for the right opportunity to put their skills in the spotlight and fast-track their career growth.This is a full-time, fully remote position. Our remote environment is highly active and fast-paced, so this isn’t the right fit for someone looking to coast, multitask, or remain stagnant while working from home.RESPONSIBILITIES
Serve as the primary point of contact for all client questions, concerns, etc
Promptly respond to and manage client emails, calls, and voicemails.
Address and resolve all client inquiries while delivering outstanding customer service that exceeds client expectations.
Facilitate internal client processes such as onboarding, offboarding, billing, and invoicing to ensure accuracy and efficiency.
Perform routine administrative tasks including daily job board postings using provided templates and guidelines.
Identify process improvements to boost client satisfaction, streamline workflows, and minimize errors.
Learn different areas of the business, fill operational gaps, and mentor or train new team members as we scale.
Assist with various administrative tasks, collaborations, internal projects (e.g., employee handbooks, process documentation, training manuals), etc.
RequirementsREQUIREMENTS
4+ years of customer service experience minimum (B2B preferred)
2+ years of full-time remote experience (hybrid/covid not applicable)
Exceptional verbal, written, and interpersonal communication skills
Bachelor’s Degree or equivalent professional experience required
Proven track record of self-management, productivity, and consistency working independently
Ability to understand customer needs, take ownership, and solve problems
Extremely organized, reliable, and phenomenal attention to detail
Ability to pass upfront and random Drug Screenings as required
Working at-home computer with reliable high-speed internet (50 Mbps+)
Technically adept with proficiency in CRM’s, Microsoft Office, etc
Automotive industry knowledge or experience is a plus
BenefitsWHY JOIN OUR TEAM?
Competitive pay plan (base salary from $60,000 to $90,000+)
Freedom to work from home without micromanagement
Full benefits package (health, dental, life, etc)
Company-sponsored 401(k) retirement plan
Paid vacation/PTO + paid holidays
Standard 5-day work week w/ no weekends
Monthly home internet/equipment allowance
Annual $250 stipend to support any home office needs
Unparalleled career growth and advancement opportunities
Work with modern, cutting-edge tools and tech including AI
Casual, positive, and friendly work environment
Healthy work-life balance w/ flexible work schedules
And so much more!
Expected salary: $52000 - 91000 per year
Location: USA
Apply for the job now!
Apply Now
Company: AutoMarket
Job description: Seeking a highly experienced, senior-level Customer Service & Operations Manager to join our quickly growing team.This multifaceted customer service and operations role requires expert-level communication skills and a proven track record of productivity while working from home. The ideal candidate is a highly competent, self-driven professional eager for the right opportunity to put their skills in the spotlight and fast-track their career growth.This is a full-time, fully remote position. Our remote environment is highly active and fast-paced, so this isn’t the right fit for someone looking to coast, multitask, or remain stagnant while working from home.RESPONSIBILITIES
Serve as the primary point of contact for all client questions, concerns, etc
Promptly respond to and manage client emails, calls, and voicemails.
Address and resolve all client inquiries while delivering outstanding customer service that exceeds client expectations.
Facilitate internal client processes such as onboarding, offboarding, billing, and invoicing to ensure accuracy and efficiency.
Perform routine administrative tasks including daily job board postings using provided templates and guidelines.
Identify process improvements to boost client satisfaction, streamline workflows, and minimize errors.
Learn different areas of the business, fill operational gaps, and mentor or train new team members as we scale.
Assist with various administrative tasks, collaborations, internal projects (e.g., employee handbooks, process documentation, training manuals), etc.
RequirementsREQUIREMENTS
4+ years of customer service experience minimum (B2B preferred)
2+ years of full-time remote experience (hybrid/covid not applicable)
Exceptional verbal, written, and interpersonal communication skills
Bachelor’s Degree or equivalent professional experience required
Proven track record of self-management, productivity, and consistency working independently
Ability to understand customer needs, take ownership, and solve problems
Extremely organized, reliable, and phenomenal attention to detail
Ability to pass upfront and random Drug Screenings as required
Working at-home computer with reliable high-speed internet (50 Mbps+)
Technically adept with proficiency in CRM’s, Microsoft Office, etc
Automotive industry knowledge or experience is a plus
BenefitsWHY JOIN OUR TEAM?
Competitive pay plan (base salary from $60,000 to $90,000+)
Freedom to work from home without micromanagement
Full benefits package (health, dental, life, etc)
Company-sponsored 401(k) retirement plan
Paid vacation/PTO + paid holidays
Standard 5-day work week w/ no weekends
Monthly home internet/equipment allowance
Annual $250 stipend to support any home office needs
Unparalleled career growth and advancement opportunities
Work with modern, cutting-edge tools and tech including AI
Casual, positive, and friendly work environment
Healthy work-life balance w/ flexible work schedules
And so much more!
Expected salary: $52000 - 91000 per year
Location: USA
Apply for the job now!
Apply Now