W2 Role : Salesforce Architect
Visa: and GC • 7+ years of Salesforce platform experience, with at least 4+ years in Marketing Cloud and Service Cloud. • Proven track record of leading Salesforce implementations, migrations, and integrations. • Deep knowledge of Salesforce Marketing Cloud modules (Journey Builder, Email Studio, Mobile Studio, Advertising Studio, Audience Builder, Automation Studio). • Strong expertise in Service Cloud setup (case management, live agent, knowledge management, Omni-Channel). • Hands-on experience with Salesforce APIs (SOAP, REST), SSJS, AMPScript, SQL queries in Marketing Cloud. • Strong grasp of Salesforce development (Apex, Visualforce, Lightning Components) and declarative tools (Flows, Process Builder). • Configure and customize Salesforce Marketing Cloud (e.g., Journey Builder, Email Studio, Mobile Studio, Automation Studio). • Configure Service Cloud features like Case Management, Omni-Channel Routing, Service Console, Knowledge Base, and CTI integrations. • Develop and oversee integrations with external platforms (CRM systems, ERP, websites, mobile apps, etc.) using APIs, ETL tools, and Marketing Cloud Connect. • Lead the architecture, design, and implementation of Salesforce Marketing Cloud and Service Cloud solutions. • Create scalable, flexible, and high-performing architectures that meet business and technical requirements. • Design data models, integration patterns, API strategies, and automation workflows across Marketing and Service operations. • Conduct audits of existing Salesforce orgs and recommend optimizations. • Research and propose new Salesforce features, AppExchange apps, or emerging technologies to enhance marketing and service operations. • Design scalable customer engagement strategies including personalization, segmentation, and automation journeys. • Ensure Salesforce solutions comply with security, privacy regulations (like GDPR, HIPAA), and organizational policies. • Excellent problem-solving and analytical skills. • Strong communication and stakeholder management abilities. • Ability to lead cross-functional teams and mentor junior staff. • Current knowledge of scripting and programming languages, various business applications, state of the art technology and current trends in the computer industry. • Certifications (preferred but not mandatory): • Salesforce Certified Marketing Cloud Consultant • Salesforce Certified Service Cloud Consultant • Salesforce Certified Application Architect or System Architect • Salesforce Certified Marketing Cloud Developer (bonus) Apply tot his job