Virtual Assistant – Admin & Customer Service for careerzynith's Service Businesses
At careerzynith, we're on a mission to revolutionize the way people experience home services. With our three fast-growing businesses – careerzynith Cleaner Co, careerzynith Detailer Co, and careerzynith Gardener Co – we're committed to delivering exceptional results and building long-lasting relationships with our customers. As a key member of our team, you'll play a vital role in supporting our day-to-day operations, ensuring seamless communication, and driving growth across our service businesses.
**About careerzynith**
careerzynith is a dynamic and innovative company that's passionate about providing top-notch services to our customers. With a strong focus on customer satisfaction, we're constantly striving to improve our processes, products, and services. Our team is made up of dedicated professionals who share a common goal: to make a positive impact on our customers' lives. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, then careerzynith is the perfect place for you.
**Job Summary**
We're seeking a highly organized and customer-focused Virtual Assistant to join our team. As a Virtual Assistant, you'll be responsible for providing exceptional administrative and customer service support across our three service businesses. This is a long-term, full-time role that requires a proactive and tech-savvy individual who can work independently and as part of a team.
**Key Responsibilities**
* **Phones**
+ Answer incoming calls or return missed calls promptly, ensuring that customers receive timely responses to their queries.
+ Log relevant information and actions into our task tracker, ensuring that all tasks are accurately recorded and followed up on.
* **Emails**
+ Ensure that all customer and internal emails are responded to by 5 pm Perth time daily, providing clear and concise answers to customer queries.
* **SMS Support**
+ Respond to all SMS enquiries quickly and professionally, ensuring that customers receive timely and helpful responses to their queries.
* **Voicemails**
+ Return all calls from voicemail messages, providing clear and concise answers to customer queries.
+ Reply to voicemail emails with notes from the callback, ensuring that customers receive timely and helpful responses to their queries.
* **Social Media Content Acquisition**
+ Coordinate with teams to collect fresh content, ensuring that our social media channels are always up-to-date and engaging.
+ Ensure that three teams provide five videos and five images weekly (Bonus: $30 per team!), uploading content to Google Drive in an organized manner.
* **Social Media Management**
+ Manage DMs and comments across all platforms, responding to enquiries in a friendly and timely manner.
+ Actively help grow our social media presence, engaging with customers and promoting our services.
* **Social Media & Email Review**
+ Review and approve designs in the shared sheet, providing timely and clear feedback to the marketing team.
* **Recruitment**
+ Assist with hiring new contractors on a regular basis, ensuring that we meet the demand of new work coming in.
**Essential Qualifications**
* **Experience**
+ Working for a cleaning company or similar home service business is highly desirable.
+ Handling customer service calls and SMS communications is essential.
+ Managing email inboxes professionally is crucial.
+ Using Google Sheets for tracking and reporting is necessary.
+ Coordinating via Google Calendar is essential.
+ Working with Stripe for payments or refunds is desirable.
+ Communicating in Slack with internal teams is necessary.
* **Availability**
+ 7.5 hours per day, 5 days a week (Sunday to Thursday, Perth, Australia timezone).
* **Skills**
+ Proactive and takes ownership of tasks.
+ Fluent in English (spoken and written).
+ Highly organized with great attention to detail.
+ Calm and professional with customers.
+ Responsive and tech-savvy.
**Preferred Qualifications**
* **Bonus**
+ If you've worked with multiple brands at once, this is a highly desirable skill.
**What We Offer**
* **Career Growth Opportunities**
+ careerzynith is committed to providing opportunities for growth and development, ensuring that you can progress in your career and achieve your goals.
* **Learning Benefits**
+ careerzynith offers a range of learning benefits, including training programs, workshops, and online courses, to help you develop new skills and stay up-to-date with industry trends.
* **Work Environment**
+ careerzynith has a fun and supportive team culture, with a strong focus on communication, initiative, and attention to detail.
* **Compensation, Perks, and Benefits**
+ careerzynith offers a competitive salary, plus a range of perks and benefits, including health insurance, paid time off, and a generous bonus scheme.
**How to Apply**
If you're a highly organized and customer-focused individual who is passionate about delivering exceptional results, then we'd love to hear from you. Please apply with a brief cover letter sharing your relevant experience, your favourite customer service tip, and why you're the right fit for this role.
Apply for this job
**About careerzynith**
careerzynith is a dynamic and innovative company that's passionate about providing top-notch services to our customers. With a strong focus on customer satisfaction, we're constantly striving to improve our processes, products, and services. Our team is made up of dedicated professionals who share a common goal: to make a positive impact on our customers' lives. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, then careerzynith is the perfect place for you.
**Job Summary**
We're seeking a highly organized and customer-focused Virtual Assistant to join our team. As a Virtual Assistant, you'll be responsible for providing exceptional administrative and customer service support across our three service businesses. This is a long-term, full-time role that requires a proactive and tech-savvy individual who can work independently and as part of a team.
**Key Responsibilities**
* **Phones**
+ Answer incoming calls or return missed calls promptly, ensuring that customers receive timely responses to their queries.
+ Log relevant information and actions into our task tracker, ensuring that all tasks are accurately recorded and followed up on.
* **Emails**
+ Ensure that all customer and internal emails are responded to by 5 pm Perth time daily, providing clear and concise answers to customer queries.
* **SMS Support**
+ Respond to all SMS enquiries quickly and professionally, ensuring that customers receive timely and helpful responses to their queries.
* **Voicemails**
+ Return all calls from voicemail messages, providing clear and concise answers to customer queries.
+ Reply to voicemail emails with notes from the callback, ensuring that customers receive timely and helpful responses to their queries.
* **Social Media Content Acquisition**
+ Coordinate with teams to collect fresh content, ensuring that our social media channels are always up-to-date and engaging.
+ Ensure that three teams provide five videos and five images weekly (Bonus: $30 per team!), uploading content to Google Drive in an organized manner.
* **Social Media Management**
+ Manage DMs and comments across all platforms, responding to enquiries in a friendly and timely manner.
+ Actively help grow our social media presence, engaging with customers and promoting our services.
* **Social Media & Email Review**
+ Review and approve designs in the shared sheet, providing timely and clear feedback to the marketing team.
* **Recruitment**
+ Assist with hiring new contractors on a regular basis, ensuring that we meet the demand of new work coming in.
**Essential Qualifications**
* **Experience**
+ Working for a cleaning company or similar home service business is highly desirable.
+ Handling customer service calls and SMS communications is essential.
+ Managing email inboxes professionally is crucial.
+ Using Google Sheets for tracking and reporting is necessary.
+ Coordinating via Google Calendar is essential.
+ Working with Stripe for payments or refunds is desirable.
+ Communicating in Slack with internal teams is necessary.
* **Availability**
+ 7.5 hours per day, 5 days a week (Sunday to Thursday, Perth, Australia timezone).
* **Skills**
+ Proactive and takes ownership of tasks.
+ Fluent in English (spoken and written).
+ Highly organized with great attention to detail.
+ Calm and professional with customers.
+ Responsive and tech-savvy.
**Preferred Qualifications**
* **Bonus**
+ If you've worked with multiple brands at once, this is a highly desirable skill.
**What We Offer**
* **Career Growth Opportunities**
+ careerzynith is committed to providing opportunities for growth and development, ensuring that you can progress in your career and achieve your goals.
* **Learning Benefits**
+ careerzynith offers a range of learning benefits, including training programs, workshops, and online courses, to help you develop new skills and stay up-to-date with industry trends.
* **Work Environment**
+ careerzynith has a fun and supportive team culture, with a strong focus on communication, initiative, and attention to detail.
* **Compensation, Perks, and Benefits**
+ careerzynith offers a competitive salary, plus a range of perks and benefits, including health insurance, paid time off, and a generous bonus scheme.
**How to Apply**
If you're a highly organized and customer-focused individual who is passionate about delivering exceptional results, then we'd love to hear from you. Please apply with a brief cover letter sharing your relevant experience, your favourite customer service tip, and why you're the right fit for this role.
Apply for this job