Transcription Operations Associate

AlphaSights is the leading global knowledge platform that connects professionals with knowledgeable domain experts. The Transcription Operations Associate will manage transcription services, ensuring quality and efficiency while overseeing a team of contractors. Responsibilities Managing transcription orders, prioritizing unclaimed tasks, and addressing queries and capacity gaps for efficient production Independently addressing issues that affect transcription service delivery, while leveraging internal teams for troubleshooting as required Building and overseeing a skilled contractor team in your region Ensuring a productive and engaged contractor community, while also collaborating with our Transcription Quality Assurance team to improve quality metrics Skills Bachelor's degree, with strong academic credentials in any field and noteworthy extracurricular leadership Track record of strong academic performance (minimum GPA of 3.5) Fluency in written and spoken English is essential Relevant internships and other evidence of interest / experience working in operations in a service or business context Benefits 17 vacation days 10 company holidays End of year break between Christmas Day and New Year’s Day Competitive medical, dental, and vision insurance 401(k) match – 4% of your total compensation matched dollar-for-dollar Prime midtown office with state-of-the-art amenities The option to work from home on Fridays Company Overview AlphaSights provides investment and business leaders with access to industry knowledge that drives informed decisions and superior outcomes. It was founded in 2008, and is headquartered in London, England, GBR, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship AlphaSights has a track record of offering H1B sponsorships, with 6 in 2025, 3 in 2024, 5 in 2023, 4 in 2022, 3 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.