Technical Support Advisor

Company DescriptionElevate Your Career at Sutherland Bulgaria!Are you ready to dive into the exciting world of technology and customer service? Sutherland Bulgaria is actively seeking enthusiastic Technical Support Advisors fluent in Dutch to support a leading global provider of online security solutions.If you have a passion for delivering exceptional support, solving technical challenges, and want to grow within an international team of experts—this is the role for you!Job Description ️ Antivirus Support SpecialistDeliver superior customer service for antivirus software, handling inquiries about accounts, subscriptions, and technical issues via phone and remote sessions. Problem SolverAssist customers with product purchases, renewals, refunds, and account-related issues—ensuring smooth, high-quality service. Technical ExpertiseGuide users through the installation, reinstallation, and troubleshooting of antivirus software to ensure optimal functionality and security.QualificationsWho We’re Looking For: ️ Fluency in Dutch (B2H/C1 level) Good English skills (B2 level) Customer service experience is a strong advantage Basic PC technical knowledge and multitasking skills Strong communication & relationship-building abilities Positive, team-oriented attitude with a passion for helping others Ability to explain technical concepts in a simple, clear mannerAdditional InformationWeekday-only working hours – enjoy your weekendsPermanent contract and long-term career stabilityWork-from-home setup with company-provided equipmentCompetitive salary and performance-based bonusesComprehensive onboarding with digital tools (eSignature)21 days paid leave annuallyAdditional health & life insurance coverageMultisport card & wellness benefitsEmployee assistance program with 24/7 psychological supportGifts for life events (births, adoptions, etc.)Frequent wellness & engagement activitiesAccess to certification programs and in-house learningVibrant recognition, discounts, and referral programs

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