Systems Administrator

DescriptionWe are seeking a highly skilled and dedicated System Administrator to provide desktop IT support to internal users. In this role, you will collaborate with our IT and Engineering teams to resolve a range of issues, including security, networking, and application challenges. You will be responsible for supporting both hardware and software needs, ensuring a seamless technology experience for our employees.Key Responsibilities:Desktop Support: Provide comprehensive desktop support, including troubleshooting hardware, software, and phone issues for internal users.Onboarding & Offboarding: Manage the onboarding and offboarding processes for all employees.MDM Administration: Administer and manage the company’s Mobile Device Management (MDM) solution.Application Support: Offer support for the background screening application and other company-specific applications.Active Directory Management: Administer and maintain Microsoft Active Directory, ensuring proper user access and security protocols.User Education: Educate internal users on the use of hardware and software to enhance their productivity.Vendor Coordination: Collaborate with external vendors to resolve any software issues that may arise.Networking: Troubleshoot and support network setup and issues to ensure smooth connectivity across the company.Security Evaluation: Contribute to the evaluation and improvement of network and company security measures.Ticket Management: Participate in routing and resolving application-related support tickets in collaboration with the Engineering team.License Management: Maintain site licenses for software across the department and organization.Team Collaboration: Work with team members to troubleshoot and support hardware, software, and IT infrastructure needs.Project Assistance: Assist in executing technology-related projects, including application deployments and testing.Telecommunication Support: Administer the company's communication systems, including telecom, email, and chat.Security Team Involvement: Actively participate as a member of the security team.Service Requests & Trouble Tickets: Address and resolve service requests and trouble tickets according to established Service Level Objectives (SLOs) and Service Level Agreements (SLAs).Business Continuity & Disaster Recovery: Assist in defining, implementing, and maintaining business continuity plans, disaster recovery procedures, and backup protocols.Hardware & Software Management: Assist with the installation, administration, and management of hardware, software, and peripheral components.Technical Solutions: Analyze business needs and recommend appropriate technical solutions.Quality Service: Maintain high service quality by enforcing organizational standards and processes.SLA/SLO Compliance: Ensure all tasks meet SLA and SLO standards as defined by management.Other Duties: Perform other duties and responsibilities as assigned.RequirementsEducation: High School Diploma or equivalent (Bachelor’s Degree preferred).Experience:4+ years of experience in PC troubleshooting, Network+, and Security.4+ years of experience in a help desk or related role, providing support for hardware and software solutions.Proven ability to explain technical solutions to non-IT professionals.Advanced knowledge of Office 365 and Microsoft Office applications.Basic knowledge of Microsoft Active Directory.Skills:Strong interpersonal skills with a friendly and approachable demeanor.Ability to multitask and adapt quickly in a fast-paced environment.Highly organized with strong attention to detail and the ability to prioritize effectively.Team-oriented with a servant leadership mindset and entrepreneurial spirit.Strong communication skills with the ability to collaborate effectively across teams and departments.Preferred:Experience with cloud-based networks and Unix shell.CRM and VOIP experience.Call center support experience.Minimum Technical and Work Environment Requirements:Internet Connection: Primary internet connection with a minimum speed of 15 Mbps. Backup internet connection with at least 10 Mbps. Backup connection must be capable of supporting work during a power outage. Primary Device: Desktop or laptop equipped with at least: Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. A minimum of 8 GB RAM. Backup Device: Must meet or exceed the performance of an Intel Core i3 processor. Must be functional during power interruptions. Peripherals and Workspace: A functioning webcam. A noise-canceling USB headset. A quiet, dedicated home office space. A smartphone for communication and verification purposes.BenefitsJoin Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.Originally posted on Himalayas

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