Site Management Administrator

ACM Global Laboratories is seeking a Site Management Administrator to ensure client satisfaction through exceptional service and a customer-centric approach. The SMA will support the Project Team and Clinical Trials Investigator sites throughout the study lifecycle, from set-up to close-out, while performing various administrative tasks as needed. Responsibilities Supports the issue and QC of Alert notifications Supports site day-to-day activities with answering incoming phone calls and emails, issuing on-demand patient reports and manages alert notifications as required by the study Supports and performs set up duties for investigator sites at the start of a clinical trial, as well as supports site day to day activities with answering incoming phone calls and emails, issue on-demand patient reports Provides web portal account login information and support for end users Supports all subcontractor results and data entry into ACM LIMS database Perform other duties as assigned Skills Exceptional service through a consistent customer-centric approach Support both the Project Team and Clinical Trials Investigator sites from study set-up through to study close-out Support the issue and QC of Alert notifications Support site day-to-day activities with answering incoming phone calls and emails Issue on-demand patient reports and manage alert notifications as required by the study Support and perform set up duties for investigator sites at the start of a clinical trial Provide web portal account login information and support for end users Support all subcontractor results and data entry into ACM LIMS database Perform other duties as assigned Bachelor's Degree in preferred in health care or a scientific concentration Experience from laboratory and/or highly regulated environments Proficiency with desktop publishing, word processing, and ACM LIS & LIMS systems and reporting tools Excellent verbal and written communication skills Able to effectively influence others, work in a team environment, and to collaborate across lines of business and functions Company Overview ACM Global Laboratories, an affiliate of Rochester Regional Health in Rochester, New York, is a recognized leader global clinical trial testing services. It was founded in 1997, and is headquartered in Rochester, New York, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship ACM Global Laboratories has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2024, 1 in 2022, 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.