Senior Principal Architect – Amazon Connect & AWS Digital Channels || Remote
Role Title Senior Principal Architect – Amazon Connect & AWS Digital Channels Role Overview We are looking for a Senior Principal Architect to lead the architecture and strategy for enterprise-scale Amazon Connect solutions within the banking domain. This role focuses on AWS Marketplace POD architectures, Assisted Channels, and AI-powered customer interactions using Amazon Lex, while ensuring high availability, security, and regulatory compliance. Key Responsibilities: Define and own the end-to-end architecture for Amazon Connect platforms in banking environments. Design multi-POD architectures using AWS Marketplace for scalability and isolation. Architect Assisted Channel strategies (voice, chat, digital, self-service). Lead Amazon Lex conversational AI architecture and NLP design. Design integration patterns between Amazon Connect and core banking, CRM, fraud, and analytics systems. Establish reference architectures using Java, Python, and React-based applications. Ensure architecture meets banking regulatory, security, and data residency requirements. Define HA, DR, and resiliency strategies for contact center platforms. Guide development teams on best practices, coding standards, and architectural patterns. Work with stakeholders, compliance teams, and vendors to drive enterprise adoption. Evaluate new AWS services and recommend innovations for digital customer experience. Required Skills & Qualifications 12+ years of IT experience with 5+ years in solution/enterprise architecture. Deep expertise in Amazon Connect architecture and deployment models. Strong experience with AWS Marketplace POD-based solutions. Advanced knowledge of Amazon Lex and conversational AI design. Strong understanding of Java, Python, and React architectures. Expert-level knowledge of AWS networking, security, IAM, and governance. Proven experience in banking or financial services environments. Strong knowledge of compliance frameworks (PCI DSS, SOX, GDPR, FFIEC). Nice-to-Have AWS Certified Solutions Architect – Professional. Experience leading large-scale contact center transformations. Knowledge of AI/ML-driven customer experience platforms. Apply tot his job