Service Technician
Northland Communications Company is dedicated to investing in its employees and promoting a supportive culture. The Service Technician role involves delivering and maintaining high standards of products and services, including troubleshooting, site visits, and customer interactions. Responsibilities Configure and maintain networking environments (TCP/IP, VLANs, DHCP, QoS, firewalls, POE, VOIP systems) Perform customer site surveys and equipment installs Troubleshoot technical issues and resolve escalated support tickets Collaborate with internal teams on provisioning and MAC work Help customers deploy software/apps to keep services running Maintain documentation and follow departmental SOPs Mentor and train other team members Lead complex incidents and escalations Update internal documentation, knowledge bases, and SOPs Influence process improvements across departments Skills High school diploma or equivalent Solid experience with PC/network troubleshooting Working knowledge of CAT3/5/6 wiring & standards Excellent customer service and communication skills Valid driver's license + reliable transportation Associate degree or equivalent work experience Hands-on knowledge of VOIP systems, hosted phone platforms Familiarity with firewalls, network equipment, and telecom protocols Industry certs like A+, Network+, or Security+ Benefits Tech Variety: VOIP, firewalls, VLANs, fiber, and more Career Path: Grow into a Senior Technician Work That Matters: Real impact on customers, not just on ticket queues Hybrid Flexibility: Mix of remote, onsite, and field work Supportive Culture: We’re people-first and team-focused Company Vehicle: Save on gas - garage our vehicle at your home Close to Home: Regional travel only – we promote a work-life balance Company Overview Northland Communications Company is a telecommunications company that offers telecommunications services and business solutions. It was founded in 1905, and is headquartered in Syracuse, New York, USA, with a workforce of 51-200 employees. Its website is