Service Supervisor

Benefits: Remote Seamless / Quick Onboarding Employee discounts Flexible schedule Training & development JOB SUMMARY: The Service Supervisor shall be responsible for supervising all home care services. This is a PRN / Part‑Time / per-diem Supervising RN role for hands-off clinical administrative tasks (oversight, assessments, care plans) Duties/ Responsibilities: Conducts the admission process for new clients. Conducts initial assessments for new clients. Develops plan of care Conducts 90-day supervisory visits Verify competency of in-home caregivers. Assign appropriate staff to assist in-home services based on client need, staff qualification, and regulatory requirements. Understanding and ensuring adherence to the agreed plan of care for each client in your caseload. Partnering and communicating with all members of the client’s circle of care which may include family members, assigned Power of Attorney/spokesperson, community partners and related agencies. Monitoring and escalating changes in your clients plan of care, services, or condition. Conducting home visits and safety checks. Ensuring proper documentation and record-keeping for agency payers. Recruitment, screening, and selection of direct care staff based on Agency and external referrals. Determining schedules and adequate staffing and processing completed visits for payment. Provides initial and annual training and competency assessments for in-home care staff. Providing consultation to Direct Care Staff to ensure quality care and service Monitoring staff, identifying problem situations, and assisting in problem solving for optimum outcomes. Evaluating job performance of staff and providing performance reviews, corrective action, or other disciplinary/performance appraisals and counseling. Education and Experience: Must be a registered nurse An individual who has at least two years of supervisory or management experience in home care or any other provider licensed pursuant to G.S. 131E or G.S. 122C; or An individual who holds a bachelor's degree in health, business or public administration science and has at least one year of supervisory or management experience in home care or other licensed health care program. Excellent customer service and communication skills. Solid experience working with the public, presenting a friendly, professional appearance while interacting with people. Ability to travel frequently within designated region or other locations as required. Salary Range / Salary Structure: The major clinical responsibilities (initial intake and assessments, ongoing assessments) of the Supervising RN are compensated on a per‑diem basis. Client Intake & Service Setup | Performs initial intake and assessments and creates care plans ($160 per diem) Supervisory Visits | Re-assessments - Performs all required supervisory visits (every 90 days or more often) ($80 per diem) Care Plan Oversight | Writes, updates, and signs all care plans ($65 per diem) Other administration work on per hour basis. (Range $40 - $50 per hour based on work allotted - trainings, competency testing, policy reviews, etc) Flexible work from home options available.