Service Engineer

Mitsubishi Electric Automation, Inc. is a leader in technological innovation and employee engagement. The Service Engineer will provide technical service and support to customers, involving installation, diagnostics, and promotion of value-added services to enhance equipment UPTIME. Responsibilities Providing technical service and support to customers onsite and remotely using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems Installing components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field is being utilized Supporting the in-house systems for diagnostics such as simulators, programming systems, tools, etc Presenting and sell customers our value-added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc Promoting the sales of spare parts to customers which would further assist in their machine UPTIME Entering all technical claims, service activity, follow ups, and other customer related inquiries into the database, while maintaining data integrity Cooperating with and take instruction/support advice from Senior Engineers Skills BSEET or equivalent related experience Some experience in field service for industrial automation Knowledgeable on electrical and mechanical tools for machine repair Mechanical aptitude Hands-on knowledge of volt meters, oscilloscopes, and other test / measuring equipment Ability to read and understand technical documentation: schematics, logic, procedures, etc Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues Organization skills for arranging travel plans and service call schedule Flexibility to travel with limited notice to meet customer's expectations Experience in Computerized Numeric Controls (CNC's) products strongly preferred Experience with robots and how they operate is a plus Experience in motion controllers and programmable logic controllers (PLC's) is a plus Experience in field service is a plus Benefits Health, dental and vision insurance plans with company contribution – we offer different plans, including PPO and HMO (HMO offered only in some states) Competitive 401k with company match Paid Vacation and 13 Paid Holidays, including floater holidays Tuition Reimbursement Flexible Spending Account Life Insurance Short-Term Disability Long-Term Disability Employee Assistance Program Employee Discount Program Pet Insurance Company Overview The sole mission of Mitsubishi Electric Automation Americas, is to support the factory automation needs of North and Latin American customers with combined sales, marketing, service, engineering and manufacturing resources. It was founded in 1997, and is headquartered in Vernon Hills, Illinois, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship Mitsubishi Electric Automation, Inc. has a track record of offering H1B sponsorships, with 5 in 2025, 3 in 2024, 2 in 2023, 2 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.