Customer Service Representative I (Tier 1)
Responsibilities:
Customer Support
Handle inbound and outbound customer interactions via phone, email, chat, and SMS/text messaging
Assist customers with scheduling, account updates, service questions, billing inquiries, and order status updates
Resolve Tier 1 customer concerns promptly and professionally
Escalate complex issues to supervisors or appropriate departments when necessary
Maintain a high level of empathy and professionalism during all customer interactions
Communication & Follow-Up
Conduct outbound follow-up calls and messages regarding appointments, service confirmations, and issue resolution
Respond to customer inquiries within established response time standards
Provide accurate and up-to-date information regarding company services, pricing, policies, and procedures
Documentation & Systems
Accurately document customer interactions and updates within company systems and CRM platforms
Maintain organized records of customer issues and resolutions
Follow established workflows, scripts, and service protocols
Team Collaboration
Work closely with operations, logistics, sales, and management teams to ensure customer satisfaction
Participate in team meetings, coaching sessions, and ongoing training
Support company goals related to customer satisfaction, SLA, and sales conversion
Requirements:
High school diploma or equivalent
1+ year of customer service, call center, or support experience preferred
Strong verbal and written communication skills
Comfortable handling multiple conversations and tasks simultaneously
Basic computer proficiency and ability to learn new software quickly
Strong problem-solving and conflict-resolution skills
Ability to work in a fast-paced environment with attention to detail
Preferred: Experience with CRM or customer support platforms (Zendesk)
Preferred: Experience in logistics, moving, storage, or service-based industries
Apply To This Job
Customer Support
Handle inbound and outbound customer interactions via phone, email, chat, and SMS/text messaging
Assist customers with scheduling, account updates, service questions, billing inquiries, and order status updates
Resolve Tier 1 customer concerns promptly and professionally
Escalate complex issues to supervisors or appropriate departments when necessary
Maintain a high level of empathy and professionalism during all customer interactions
Communication & Follow-Up
Conduct outbound follow-up calls and messages regarding appointments, service confirmations, and issue resolution
Respond to customer inquiries within established response time standards
Provide accurate and up-to-date information regarding company services, pricing, policies, and procedures
Documentation & Systems
Accurately document customer interactions and updates within company systems and CRM platforms
Maintain organized records of customer issues and resolutions
Follow established workflows, scripts, and service protocols
Team Collaboration
Work closely with operations, logistics, sales, and management teams to ensure customer satisfaction
Participate in team meetings, coaching sessions, and ongoing training
Support company goals related to customer satisfaction, SLA, and sales conversion
Requirements:
High school diploma or equivalent
1+ year of customer service, call center, or support experience preferred
Strong verbal and written communication skills
Comfortable handling multiple conversations and tasks simultaneously
Basic computer proficiency and ability to learn new software quickly
Strong problem-solving and conflict-resolution skills
Ability to work in a fast-paced environment with attention to detail
Preferred: Experience with CRM or customer support platforms (Zendesk)
Preferred: Experience in logistics, moving, storage, or service-based industries
Apply To This Job