Senior Program Manager - Data Foundations Customer Service – Amazon Store

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We are seeking Senior Program Manager Data Foundations to lead complex data initiatives that transform how we support business customers. This role is critical in ensuring the availability of essential data that powers our selfservice tools contact routing platforms and customer service associate applications. The ideal candidate will bridge the gap between technical teams and business stakeholders to enable datadriven customer service operations.Key job responsibilitiesData Strategy & Technical LeadershipOwn and deliver the CSBusiness Data Strategy in close partnership with CSBusiness Analytics teamLead attribute delivery roadmap development and Establish and maintain data pipelines with relevant teamsWork closely with technical teams to design datavending platformsManage and coordinate software development activities. Attribute Management Program: Lead endtoend attribute management program: Identify and assess new attribute opportunitiesPrioritize attribute delivery based on business entitlementDevelop and maintain the Priority Attribute List (PAL)Drive quarterly PAL reviews with stakeholdersProgram manage implementation across frontend products (CSALT Carnac AC3Monitor attribute performance and usageIdentify optimization opportunities and recommend improvementsAnalytics Partnership: Partner with CSBusiness Analytics to:oBuild data models and develop insightsoDefine metrics and success criteriaoEstablish data governance standardsoDrive analytical improvementsProvide regular status updates to key stakeholdersIdentify and collaborate with product and data owners across the organizationAbout the teamThe Technology and Product Experience (TPX) team develops and owns products that Customer ServiceBusiness use to support Amazon Business (AB) Customers as they manage accounts and orders. As part of the Amazon Customer Service family the TPX strategy aligns with the five CS priorities: 1 Strengthening our technical foundation 2 Enhancing customerfacing experience 3 Empowering our CSAs 4 Eliminating defects and customer pain points 5 Lowering our costtoserve. Our solutions encompass account monitoring ingress selfservice & automated treatments and Customer Service Associate (CSA) treatment. All require solid Data foundations.5 years of program or project management experienceExperience using data and metrics to determine and drive improvementsExperience owning program strategy end to end delivery and communicating results to senior leadership2 years of driving process improvements experienceMasters degree or MBA in business operations human resources adult education organizational development instructional design or related fieldAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.Required Experience:Manager



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