Senior Manager Voice Collab & EUC
About the position
Lead Digital Workplace services that enable how crewmembers work, communicate, and collaborate. This role owns endpoint engineering & MDM, collaboration platforms (Teams/O365, Zoom, messaging), voice platforms (VoIP, contact center integrations, PSTN/SIP interconnect), and productivity data protection. The role balances user experience transformation (adoption, modern UCaaS) with 24/7 operational reliability.
Responsibilities
• Own End User Computing & MDM: device lifecycle management (Windows/macOS/mobile), image pipelines, automated provisioning, remote support tooling, and endpoint security integration (EDR, disk encryption).
• Run Collaboration Platforms & Office365: tenant architecture, Teams/Exchange/SharePoint governance, lifecycle, policy/retention, identity integration (SSO/SCIM/Azure AD).
• Operate Voice Platforms: IP telephony, SBC, session routing, contact center integrations (AWS CCaaS or equivalent), PSTN connectivity, and quality of service (QoS) monitoring.
• Drive digital workplace transformation: modern device strategies, remote/office hybrid UX, and adoption programs that measurably improve productivity metrics.
• Ensure user-impacting SLAs and incident playbooks; partner with Reliability & Ops for major incidents and outage communications.
• Enforce collaboration data protection and compliance: DLP, retention, eDiscovery, and regulatory requirements.
• Implement observability for user experience (call quality, endpoint health telemetry) and integrate with monitoring/incident response systems.
• Manage vendor relationships (device OEMs, UCaaS providers, MDM platforms) and license optimization.
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
• Other duties as assigned.
Requirements
• Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience.
• Six (6) years in EUC/UC/Collaboration engineering.
• Hands-on experience with MDM platforms (Intune, JAMF), Office365 tenant administration, Teams voice architectures, and contact center platforms.
• Strong understanding of endpoint security, identity, and productivity tooling.
• Available for occasional overnight travel (10%)
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required; this position is not eligible for visa sponsorship.
Nice-to-haves
• Experience driving device standardization programs, remote workforce enablement, and user adoption frameworks.
• Knowledge of compliance/regulatory requirements for data retention and eDiscovery.
Benefits
• access to healthcare benefits
• a 401(k) plan and company match
• crewmember stock purchase plan
• short-term and long-term disability coverage
• basic life insurance
• free space available travel on JetBlue
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Apply To this Job
Lead Digital Workplace services that enable how crewmembers work, communicate, and collaborate. This role owns endpoint engineering & MDM, collaboration platforms (Teams/O365, Zoom, messaging), voice platforms (VoIP, contact center integrations, PSTN/SIP interconnect), and productivity data protection. The role balances user experience transformation (adoption, modern UCaaS) with 24/7 operational reliability.
Responsibilities
• Own End User Computing & MDM: device lifecycle management (Windows/macOS/mobile), image pipelines, automated provisioning, remote support tooling, and endpoint security integration (EDR, disk encryption).
• Run Collaboration Platforms & Office365: tenant architecture, Teams/Exchange/SharePoint governance, lifecycle, policy/retention, identity integration (SSO/SCIM/Azure AD).
• Operate Voice Platforms: IP telephony, SBC, session routing, contact center integrations (AWS CCaaS or equivalent), PSTN connectivity, and quality of service (QoS) monitoring.
• Drive digital workplace transformation: modern device strategies, remote/office hybrid UX, and adoption programs that measurably improve productivity metrics.
• Ensure user-impacting SLAs and incident playbooks; partner with Reliability & Ops for major incidents and outage communications.
• Enforce collaboration data protection and compliance: DLP, retention, eDiscovery, and regulatory requirements.
• Implement observability for user experience (call quality, endpoint health telemetry) and integrate with monitoring/incident response systems.
• Manage vendor relationships (device OEMs, UCaaS providers, MDM platforms) and license optimization.
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
• Other duties as assigned.
Requirements
• Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience.
• Six (6) years in EUC/UC/Collaboration engineering.
• Hands-on experience with MDM platforms (Intune, JAMF), Office365 tenant administration, Teams voice architectures, and contact center platforms.
• Strong understanding of endpoint security, identity, and productivity tooling.
• Available for occasional overnight travel (10%)
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required; this position is not eligible for visa sponsorship.
Nice-to-haves
• Experience driving device standardization programs, remote workforce enablement, and user adoption frameworks.
• Knowledge of compliance/regulatory requirements for data retention and eDiscovery.
Benefits
• access to healthcare benefits
• a 401(k) plan and company match
• crewmember stock purchase plan
• short-term and long-term disability coverage
• basic life insurance
• free space available travel on JetBlue
Apply tot his job
Apply To this Job