Tech Enablement Senior Manager, Managed Network Services
About the position
Responsibilities
• Develop and execute the product roadmap for Managed Network Services, identifying new features, enhancements, and integrations.
• Collaborate with product management and marketing to align technical capabilities with go-to-market strategies for Managed Network Services products.
• Work with customer success teams to ensure successful deployment and adoption of Managed Network Services products by customers.
• Stay up-to-date on the latest trends and developments in the Managed Network Services market and identify opportunities for innovation.
• Conduct competitive analysis to identify and track the strengths and weaknesses of competitors' products.
• Refine the MNS technology, platform, and tooling capabilities from an outside-in approach to address customers' business outcomes.
• Design, configure, and maintain the TSOM module within the ServiceNow platform to meet the specific needs of telecommunications operations.
• Customize ServiceNow modules, forms, and workflows to automate service management processes and improve operational efficiency.
• Provide technical expertise and support for TSOM-related issues, troubleshooting problems, and implementing solutions in a timely manner.
• Develop and maintain documentation, user guides, and training materials for TSOM processes and procedures.
Requirements
• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Six or more years of Product Management experience in building B2B advanced networking, SaaS or telecommunications products.
• Deep data and analytic orientation for evidence-based decision making.
• Deep knowledge of industry leading Managed Service solutions and automation.
Nice-to-haves
• ServiceNow certification(s) related to TSOM or IT Service Management (ITSM).
• Ability to conceptualize new, innovative applications/services and justify design, build, and/or buy decisions using solid ROI analysis.
• Experience with understanding consumer insights, market trend analysis, usability testing, A/B testing, rapid prototyping and analytics.
• Conducting system testing, performance tuning, and optimization to ensure optimal functionality and user experience.
• Experience working in a dynamic environment where diverse perspectives are respected and considered for creative solutions to difficult problems.
Benefits
• Health and wellness benefits
• Short term incentives
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Parental leave
• Adoption assistance
• Tuition assistance
• Other incentives
Apply Now
Apply Now
Responsibilities
• Develop and execute the product roadmap for Managed Network Services, identifying new features, enhancements, and integrations.
• Collaborate with product management and marketing to align technical capabilities with go-to-market strategies for Managed Network Services products.
• Work with customer success teams to ensure successful deployment and adoption of Managed Network Services products by customers.
• Stay up-to-date on the latest trends and developments in the Managed Network Services market and identify opportunities for innovation.
• Conduct competitive analysis to identify and track the strengths and weaknesses of competitors' products.
• Refine the MNS technology, platform, and tooling capabilities from an outside-in approach to address customers' business outcomes.
• Design, configure, and maintain the TSOM module within the ServiceNow platform to meet the specific needs of telecommunications operations.
• Customize ServiceNow modules, forms, and workflows to automate service management processes and improve operational efficiency.
• Provide technical expertise and support for TSOM-related issues, troubleshooting problems, and implementing solutions in a timely manner.
• Develop and maintain documentation, user guides, and training materials for TSOM processes and procedures.
Requirements
• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Six or more years of Product Management experience in building B2B advanced networking, SaaS or telecommunications products.
• Deep data and analytic orientation for evidence-based decision making.
• Deep knowledge of industry leading Managed Service solutions and automation.
Nice-to-haves
• ServiceNow certification(s) related to TSOM or IT Service Management (ITSM).
• Ability to conceptualize new, innovative applications/services and justify design, build, and/or buy decisions using solid ROI analysis.
• Experience with understanding consumer insights, market trend analysis, usability testing, A/B testing, rapid prototyping and analytics.
• Conducting system testing, performance tuning, and optimization to ensure optimal functionality and user experience.
• Experience working in a dynamic environment where diverse perspectives are respected and considered for creative solutions to difficult problems.
Benefits
• Health and wellness benefits
• Short term incentives
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Parental leave
• Adoption assistance
• Tuition assistance
• Other incentives
Apply Now
Apply Now