Salesforce Developer - Service Cloud/Agentforce (Cleared)
Salesforce Developer - Service Cloud / Agentforce (AI) (Cleared - Secret) Location: Remote (US-based, DC Metro Area preferred). Possible in-person expectations include visits with customers, Salesforce offices, and to Thunder offices in Tysons Corner, VA. Employment Type: This is a contingent role based upon a successful bid award. Role Summary: Thunder has already made a major splash as a leader in Agentforce implementations, and we are looking for a visionary developer to help us bring this momentum to the most critical Federal mission environments. This role isn't just about maintenance; it’s about pioneering the next generation of AI-driven government service. You will design, develop, and deploy secure Salesforce Service Cloud and Agentforce solutions that redefine how agencies interact with constituents. This role collaborates with architects, BAs, and PMs to implement customized, scalable, and compliant Salesforce solutions that directly impact national mission needs. Responsibilities: • Build and configure secure Salesforce solutions, including autonomous agents capable of interacting with stakeholders using LLMs grounded in CRM data. • Develop and configure Apex classes, triggers, and Lightning Web Components to equip agents with custom "Actions" required to resolve inquiries. • Implement business logic, automation, and integration solutions for the Case and Knowledge objects in compliance with Federal standards. • Design and deploy Omni-Channel and routing logic to ensure mission-critical work is dynamically assigned to the right resources. • Support secure integrations with legacy Federal systems to ensure the Agentforce engine has a comprehensive basis of knowledge. • Collaborate with BAs and Solution Architects to translate complex mission requirements into high-impact technical designs. • Participate in code reviews and support testing/troubleshooting during UAT to ensure compliance with strict Federal security requirements. • Contribute to DevSecOps pipelines and secure CI/CD practices to ensure rapid, reliable deployment in Federal delivery environments. Qualifications: • 3-5+ years of Salesforce development experience specializing in Apex, LWC, and secure API integrations. • Proven ability to implement business logic and automation within Salesforce; experience with Agentforce or Generative AI grounding is a significant plus. • Familiarity with integrating Salesforce into Federal legacy systems. • Strong troubleshooting and debugging skills in complex, cleared environments. • Extensive knowledge of AMPscript, SQL, and building comprehensive customer journeys. • Experience with secure development practices, Git, and CI/CD pipelines in Federal delivery environments. • Practical expertise in Agile methodology, including managing scrum calls and prioritizing backlogs for complex programs. • US Citizenship required. • Active Security Clearance required. • Bachelor's degree required. • Required: Salesforce Platform Developer I, Salesforce Certified Agentforce Specialist. • Preferred: Service Cloud Consultant, Salesforce Certified Platform Developer II, and/or Salesforce Certified AI Specialist Why Thunder? Because You Deserve More Than Just a Job. • A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in. • Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take. Perks In Store for You: • Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered. • Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark! • Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology. • People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally. Apply tot his job