[Remote] Tier 1 Support Specialist - US Remote

Note: The job is a remote job and is open to candidates in USA. PerfectServe is a company focused on transforming healthcare communication and collaboration to enhance patient care. They are seeking technical support professionals to join their 24/7 support team, responsible for assisting end users with application management, troubleshooting, and training on PerfectServe's solutions. Responsibilities Field incoming client communications via phone, chat, and our online customer portal Help end-users administer their PerfectServe applications Train end users on how best to use PerfectServe’s phone, mobile, and web applications Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users Build and revise new user accounts based on established standards and best practices Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues Skills Willingness and excitement to work evenings or overnights and/or weekends Strong technical aptitude Excellent written and verbal communication skills Excellent analytical and troubleshooting skills Ability to work in a fast-paced environment and successfully prioritize competing tasks High customer empathy and exceptional customer service skills Access to high-speed internet Able to start in February 2026 100% attendance during the first 60 days of employment Benefits Remote first work environment Health, Dental, Vision, Life and Disability Insurance options available day one. 401K - with match and immediately vested. 17 company holidays, 2 floating holidays plus competitive paid time off policy Internal Advancement Opportunities Company Overview PerfectServe offers intelligent voice and online and mobile clinical communication solutions for the healthcare industry. It was founded in 1997, and is headquartered in Knoxville, Tennessee, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship PerfectServe has a track record of offering H1B sponsorships, with 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.