**Experienced Customer Care Coordinator - Part-Time Remote Hybrid**

Are you a customer-focused professional looking for a rewarding career opportunity that offers flexibility and growth potential? Do you thrive in a dynamic, purpose-driven environment where your skills and dedication are valued and recognized? Look no further than arenaflex, a leading organization that empowers individuals with disabilities and promotes inclusivity. As an Experienced Customer Care Coordinator - Part-Time Remote Hybrid, you will play a vital role in providing exceptional customer service, ensuring customer satisfaction, and driving business growth. This exciting opportunity offers a unique blend of remote and in-store work, allowing you to balance your work-life needs while contributing to the success of arenaflex. **About arenaflex** arenaflex is a purpose-driven organization that has been a leader in providing meaningful employment opportunities for individuals with disabilities for over [number] years. Our mission is to empower individuals with disabilities to reach their full potential, and we achieve this through our four core pillars: * **EMPLOY**: We create meaningful careers and lasting skills that transform lives. * **BUILD**: We design and manufacture innovative products that meet the needs of our customers. * **SERVE**: We provide exceptional customer service and support to our customers, including the federal government. * **SUPPORT**: We invest in research and treatment for blindness and visual impairment, striving to end blindness forever. **About this Role** As a Customer Care Coordinator, you will be the primary point of contact for customers, providing assistance with all customer-related matters, and supporting Customer Service Representatives as needed. Your responsibilities will include: * Providing exceptional customer service via phone, email, and video conferencing * Maintaining a positive and friendly demeanor when assisting customers * Navigating Axapta to create and release sales orders * Communicating with customers and vendors throughout the sales order process * Quoting contracts and following up on quotes * Calling customers for additional information as needed * Ensuring sales orders are reconciled with material on hand or on order * Coordinating pick up/delivery of orders * Maintaining a list of customers to include email and phone numbers * Assisting customer service representatives at the checkout counters * Following up with customers via surveys to ensure satisfaction * Registering and tracking customer complaints with expeditious follow-up and resolution * Creating reports to track sales orders and their impact on the budgeted sales * Creating, modifying, and emailing Excel spreadsheets as required by management * Ensuring customers are aware of our BUYLCI website and assisting with customer setup * Ensuring customers are aware of the DOD Emall program and know how to maneuver through the website * Publishing and displaying daily price changes as instructed * Utilizing marketing tools to seek additional sales * Merchandizing and replenishing shelves as necessary * Interacting with vendor reps during their normal sales calls * Other duties as assigned **Qualifications** To be successful in this role, you will need: * A high school graduate with one year of relevant work experience * Basic retail knowledge and accuracy with computerized checkout systems * Excellent interpersonal skills, including communication with customers, vendors, company divisions, co-workers, and management * Ability to work a minimum of 8% of your time per year, equating to a minimum of one week per quarter **Why arenaflex?** * Purpose-driven company driven by principles, not profit * Reach your highest potential: upward mobility, rewarded through hard work * Competitive salary and compensation * Basic Life Insurance at no cost to the employee * 401(k) with match and Surplus-Sharing Plans * Health, Dental, and Vision Insurance * Ten paid holidays annually * Paid Time Off (PTO) * On-site Health and Wellness program * Employee Assistance Program (EAP) **Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities** arenaflex is an equal opportunity employer and welcomes applications from individuals with disabilities. We are committed to creating a diverse and inclusive work environment that values and respects all employees. **Simple Application Process** Ready to join arenaflex? The first step is easy. Click the link below to apply now, and we'll be in touch soon! Don't miss this opportunity to join a purpose-driven organization that values your skills and dedication. Apply now to become an Experienced Customer Care Coordinator - Part-Time Remote Hybrid at arenaflex! Apply for this job