[Remote] Technical Operations Analyst (US Based Remote Working Options Available)

Note: The job is a remote job and is open to candidates in USA. Ametris, formerly ActiGraph, is seeking an entry-level Technical Operations Analyst to support day-to-day technical operations and system reliability. The role involves monitoring systems, triaging technical issues, and improving documentation while providing a growth path toward DevOps and cloud operations.ResponsibilitiesMonitor system dashboards, alerts, tickets, and operational queuesAssist with initial triage of technical issues and escalate when neededFollow documented procedures and runbooks for routine operational tasksHelp maintain and improve technical documentation, process guides, and support proceduresSupport deployment, release, and environment validation activities under supervisionTrack incidents, follow-ups, action items, and operational requestsAssist with recurring maintenance, access requests, system checks, and administrative technical workflowsParticipate in incident reviews and help document outcomes, timelines, and next stepsLearn basic infrastructure, cloud, CI/CD, monitoring, logging, and automation conceptsPerform low-risk technical tasks under supervisionHelp identify unclear processes, documentation gaps, or repetitive work that could be improvedGradually contribute to scripting, automation, and operational process improvementsSkillsStrong problem-solving ability and willingness to learnHigh reliability, ownership, and follow-throughAbility to follow technical instructions carefullyStrong written communication and documentation skillsComfort learning new tools, systems, and processesAbility to stay calm and organized when troubleshooting issuesCuriosity about technology, systems, automation, and operationsWillingness to ask questions, receive feedback, and improve over timeStrong attention to detailAbility to work independently while knowing when to escalateAssociate degree in Information Technology, Computer Science, Information Systems, Software Engineering, Cybersecurity, or a related technical field; or Equivalent combination of education, technical training, certifications, military experience, and relevant work experienceTicketing systems such as Jira, Azure DevOps, ServiceNow, Zendesk, or similarBasic command line usageGit or source control conceptsCloud platforms such as Azure, AWS, or Google CloudCI/CD or deployment pipelinesYAML, JSON, PowerShell, Bash, Python, or other scripting basicsMonitoring, logging, or alerting toolsTechnical support, IT operations, release support, infrastructure support, or help desk experienceProcess-driven work in operations, logistics, retail management, food service management, scheduling, or customer supportBachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, Cybersecurity, or a related fieldBenefitsA casual "dress-code" environmentA family-oriented and collaborative workplacePaid time off (including paid time off for your birthday)Medical, dental, vision, basic/life accidental, short/long term disability, identity theft, 401K (plus a match), supplemental insurance options, AND tuition reimbursementCompany OverviewAmetris provides wearable digital health devices and data solutions for clinical research in healthcare. It is a sub-organization of Signant Health. It was founded in 2004, and is headquartered in Pensacola, Florida, USA, with a workforce of 51-200 employees. Its website is https://ametris.com.