[Remote] Administrative Operations Coordinator

Note: The job is a remote job and is open to candidates in USA. Altera Digital Health is seeking an Administrative Operations Coordinator to provide administrative and operational support to various teams across the organization. The role focuses on coordinating activities related to customer accounts, software licenses, maintenance agreements, and invoicing preparation.ResponsibilitiesSet up and maintain maintenance agreements within internal systemsPrepare, send, and follow up on maintenance agreements and related customer documentationEnsure receipt of signed customer documents and agreementsCreate and update customer accounts and information within internal systemsCommunicate required customer account or contract changes to the Finance department and other internal teamsAssist with customer renewal follow-ups and administrative requestsSupport the administrative processing and follow-up of customer orders, software license activations, maintenance agreements, hardware requests, and related operational activitiesCoordinate and follow up on RMAs completionAssist with customer account administration, service requests, account changes, and operational follow-upsAssist in coordinating installation and service schedules with internal teamsPrepare and maintain operational and customer-related administrative filesPerform customer and internal follow-ups as requiredReview and prepare service tickets for invoicing prior to submission to FinancePrepare commission-related reports and supporting documentation for Finance Assist with weekly overtime and on-call tracking processesSupport monthly operational and finance administrative requirementsAssist with lease application administration, including communication with leasing companies and customers, document preparation, follow-ups, and submission of required documentationPrepare backup files and administrative reports related to customer services, cloud credits, and other operational activitiesAssist in gathering, organizing, and preparing reports and operational information from various internal systems and data sourcesSupport the preparation and maintenance of operational tracking files and internal administrative reportsAssist management and internal teams with administrative reporting and operational follow-upsIdentify opportunities to improve, streamline, and automate administrative and operational processes, including the use of AI and other productivity toolsCoordinate appointments and administrative activitiesOrder office supplies and maintain office administrative organizationMaintain organized administrative records and documentationProvide general administrative support to various departments as requiredPerform all other related administrative and operational duties as assignedSkillsDiploma in AdministrationOffice Management, or equivalent experiencePrevious experience in an administrative or operational support roleStrong organizational and time management skillsAttention to detail and ability to manage multiple prioritiesProficiency with Microsoft Office applicationsStrong written and verbal communication skills in English mandatoryAbility to work independently and collaboratively in a team environmentFrench (nice to have)Experience in a software, technology, retail, or service-based environmentExperience using ERP, CRM, or internal business systemsFamiliarity with invoicing, contract administration, customer account administration, software licensing, or service renewalsExperience supporting operational reporting or administrative tracking activitiesCompany OverviewHealthcare IT should work for clinicians, not against them. It was founded in undefined, and is headquartered in , with a workforce of 5001-10000 employees. Its website is http://www.alterahealth.com.Company H1B SponsorshipAltera Digital Health has a track record of offering H1B sponsorships, with 2 in 2026, 23 in 2025, 9 in 2024, 17 in 2023, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.