[Remote] Technical Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Zenity is a leader in AI Agent Security, focused on delivering security frameworks for AI agents at enterprise scale. The Technical Customer Success Manager will serve as a strategic technical lead for complex enterprise customers, ensuring successful onboarding, implementation, and ongoing relationship management to drive customer value and satisfaction.ResponsibilitiesOwn the full technical and strategic success of Zenity’s most complex enterprise accounts, serving as the primary technical and executive-facing partner post-saleLead complex, multi-party enterprise engagements across deployment, integrations, budgeting cycles, governance approvals, and long-term platform expansionCoordinate joint account motions involving customer stakeholders, Zenity internal teams, and large technology platform teams, ensuring alignment on strategy, integrations, and long-term value realizationRun executive-level strategic reviews that clearly articulate risk posture improvements, roadmap alignment, integration progress, and expansion opportunitiesServe as the single strategic point of coordination across Product, Engineering, Sales, and Field Engineering to streamline complex enterprise motions and reduce internal frictionOwn high-impact technical escalations end-to-end, maintaining executive visibility while driving resolution across internal teamsTranslate sophisticated enterprise requirements into structured success plans, identifying technical risks, integration dependencies, and phased deployment strategiesPartner closely with Product and Engineering to surface strategic customer insights that influence roadmap direction and support the continued evolution of Zenity’s platformContribute to scaling Zenity’s enterprise success model and best practices for managing strategic accountsLead end-to-end onboarding processes, including discovery sessions, product training, risk analysis and assessment, solution design, platform configuration, technical integrations, and initial security posture setupGuide the customer through creating and establishing internal security programs for LCNC (low-code/no-code) and AI standardsTranslate customer business goals and security requirements into a tailored implementation plan to drive successServe as the trusted technical advisor on security best practices for LCNC and AI agentic security, governance, and enterprise application securityProvide hands-on guidance in configuring policies, platform risk areas, automations, and governance frameworksInvestigate and troubleshoot security violations, providing clear remediation guidance and contextMaintain high-touch relationships with stakeholders to align Zenity’s value with business outcomesProactively monitor platform usage, risk reduction metrics, and security improvements to demonstrate ROIIdentify opportunities for optimization, expansion, and innovation in customer environmentsLead Quarterly Business Reviews (QBRs) to present progress, risk posture improvements, and roadmap alignmentAnticipate customer needs by staying current on evolving security threats, industry trends, and compliance requirementsPartner with Sales, Product, and Engineering to advocate for customer needs in the product roadmapSkillsStrong background in cybersecurity, application security, and governance frameworks4+ years of proven experience in customer-facing technical rolesDemonstrated ability to build strong relationships with stakeholders at all levels, from engineers to C-level executivesExceptional communication skills, with the ability to translate complex technical concepts into clear business valueExperienced in leading customer journeys and delivering executive presentations, QBRs, and workshopsProactive and Self-Driven: Anticipates customer needs, identifies opportunities, and takes initiative without waiting for directionCollaborative Team Player: Works effectively across functions, building trust and alignment with both internal teams and customersOwnership Mentality: Creates solutions, drives outcomes, and takes full responsibility for delivering resultsStartup mindset: Thrives in a fast-paced, dynamic environment with shifting priorities and evolving challengesProblem-Solving Oriented: Analyzes complex challenges, identifies root causes, and develops practical, innovative solutions that drive measurable impactAbility to travel approximately 20–30% for customer on-site engagements, strategic meetings, and company eventsKnowledge of low-code/no-code platforms, AI governance, and data protectionFamiliarity with industry standards and frameworks such as OWASP, MITRE, and othersStrong data analysis capabilitiesCompany OverviewZenity secures AI agents everywhere - across SaaS, cloud, and the endpoint. It was founded in 2021, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.zenity.io/.