**Experienced Customer Support Associate – Veterinary Community Engagement**
Join our dynamic team at arenaflex, a leading innovator in the animal health industry, and help us revolutionize the way veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's cutting-edge eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. We're a growing team on a mission to modernize the $50B+ animal health industry, and we're looking for exceptionally talented and passionate individuals to join our team.
**About the Position**
As a Customer Support Associate, you will play a pivotal role in engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. Members of the support team work collaboratively to provide our users with an exceptional experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role is crucial in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
**Key Responsibilities**
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
* Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
* Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
* Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
* Work with vendor and industry partners to streamline communication and alerts between systems
* Help to continuously develop and expand processes in order to streamline support workflows
**What You'll Need**
* 1 year of relevant, customer-facing work experience
* 2 Year Associate's Degree or 4 Year College Degree
* Excellent written and verbal communication skills
* Experience in chat support preferred
* Patience and compassion when handling difficult situations
* Ability to adapt quickly and manage many concurrent responsibilities
* A strong desire to learn and help our customers succeed
* A positive attitude and one-for-all team mentality and excellent collaboration skills
* Tech/start-up work experience is a plus but not required
**Why Join arenaflex?**
* 100% remote work within the USA
* Medical, Dental, and Vision Insurance
* Automatic 401k contribution
* Employee referral program
* At-home office setup
* Bi-annual company retreats
* Open vacation policy
* Equity
* Monthly team events
**About arenaflex**
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're committed to creating a diverse and inclusive workplace, welcoming applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We're dedicated to providing a work environment free from discrimination, harassment, and retaliation.
**Important Notice**
Please be aware that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. To stay safe, please:
* Only apply through our official careers page, LinkedIn, BuiltIn, and Indeed
* Verify the authenticity of any job postings by visiting our official careers page
* Never provide sensitive personal or financial information during the application process
* Report any suspicious activity to our recruiting department immediately
**How to Apply**
If you're passionate about customer support and want to join a dynamic team that's revolutionizing the animal health industry, apply now! Visit our careers page to submit your application and join our team at arenaflex.
Apply Job!
**About the Position**
As a Customer Support Associate, you will play a pivotal role in engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. Members of the support team work collaboratively to provide our users with an exceptional experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role is crucial in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
**Key Responsibilities**
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
* Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
* Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
* Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
* Work with vendor and industry partners to streamline communication and alerts between systems
* Help to continuously develop and expand processes in order to streamline support workflows
**What You'll Need**
* 1 year of relevant, customer-facing work experience
* 2 Year Associate's Degree or 4 Year College Degree
* Excellent written and verbal communication skills
* Experience in chat support preferred
* Patience and compassion when handling difficult situations
* Ability to adapt quickly and manage many concurrent responsibilities
* A strong desire to learn and help our customers succeed
* A positive attitude and one-for-all team mentality and excellent collaboration skills
* Tech/start-up work experience is a plus but not required
**Why Join arenaflex?**
* 100% remote work within the USA
* Medical, Dental, and Vision Insurance
* Automatic 401k contribution
* Employee referral program
* At-home office setup
* Bi-annual company retreats
* Open vacation policy
* Equity
* Monthly team events
**About arenaflex**
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're committed to creating a diverse and inclusive workplace, welcoming applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We're dedicated to providing a work environment free from discrimination, harassment, and retaliation.
**Important Notice**
Please be aware that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. To stay safe, please:
* Only apply through our official careers page, LinkedIn, BuiltIn, and Indeed
* Verify the authenticity of any job postings by visiting our official careers page
* Never provide sensitive personal or financial information during the application process
* Report any suspicious activity to our recruiting department immediately
**How to Apply**
If you're passionate about customer support and want to join a dynamic team that's revolutionizing the animal health industry, apply now! Visit our careers page to submit your application and join our team at arenaflex.
Apply Job!