[Remote] Strategic Account Manager - Consumer & Technology

Note: The job is a remote job and is open to candidates in USA. Sphera is a leading global provider of enterprise software and services focused on environmental, health, safety, and sustainability. The Strategic Account Manager role is responsible for managing relationships and driving strategic growth with high-value customers in the Consumer and Technology sectors.ResponsibilitiesNurture and grow a portfolio of strategic named accounts within your assigned industry, acting as a trusted advisor across all levels of the client organizationDevelop a deep understanding of your clients’ business challenges and current-state solutions to identify high-impact opportunities for cross-sell and upsell across Sphera Cloud solutionsOwn the sales cycle and contracting process from opportunity identification to deal closing while leveraging internal partners effectively, including Solution Executives to position and pitch product-specific solutions and Solution Engineers to deliver tailored technical demonstrationsOversee post-sale implementation strategy by coordinating Professional Services and facilitating handoffs to Customer SuccessBuild and execute comprehensive strategic account plans that map buyer ecosystems, uncover whitespace, and prioritize cross-sell opportunitiesDevelop and execute comprehensive, long-term account strategies and business plans to achieve sales targets, foster account growth, and identify new business opportunities (upselling and cross-selling)Conduct annual account reviews with Customer Success to identify renewal risks and uncover growth opportunities within existing accountsBe an expert in industry dynamics and client developments, and use your expertise to inform account strategy and support long-term growthStrengthen relationships with key stakeholders across IT, procurement, and functional buyer groups (e.g., EHS, Sustainability)Navigate long sales cycles and influence complex multi-stakeholder buying processes, including formal committees and third-party consultantsTranslate nuanced business challenges into strategic solution proposals that align with Sphera’s platform capabilitiesTeam Leadership & Coordination: delegate tasks, and coordinate cross-functional internal teams (e.g., sales, marketing, product development, logistics) to ensure seamless service delivery and goal alignmentFinancial Oversight & Negotiation: oversee account budgets, conduct price negotiations, manage contract renewals, and ensure the profitability of accountsPerformance Analysis & Reporting: Track key performance indicators (KPIs) and account metrics, prepare regular progress and forecast reports, and present insights to internal and external stakeholdersProblem Resolution: Act as an escalation point for client issues or complaints, working proactively to identify solutions and ensure high levels of customer satisfaction and retentionSkillsBachelor's degree or equivalent experience10+ years of enterprise sales or account management experience with a proven track recordStrong industry and market knowledge in the Consumer & Technology industry verticalsSales experience in a technically complex B2B selling environment, including SaaSDemonstrated success managing strategic accounts and driving multi-solution growthExperience collaborating with cross-functional teams, including technical, product, and executive stakeholdersStrong understanding of enterprise buying processes and stakeholder dynamicsProven ability to develop and execute strategic account plansStrong leadership, management, and mentoring skills, with the ability to motivate a dotted-line team and drive performanceExcellent verbal, written, and interpersonal communication, presentation, and negotiation skillsThe ability to build rapport and trust with diverse stakeholders and resolve conflicts effectivelyProficiency with CRM tools (e.g., Salesforce) and productivity platformsAbility to synthesize complex business needs into actionable solution strategiesAn analytical and strategic mindset, with strong problem-solving and decision-making abilities to adapt to dynamic business environmentsSelf-starter with strong organizational and time management skillsWillingness to travel 50%BenefitsMedical, Dental, and Vision InsuranceHealth Savings AccountFlexible Spending Account401(k) Retirement Plan with Company MatchLife and Disability InsuranceCritical Illness InsuranceAccident InsuranceHospital Indemnity InsurancePaid Time Off and HolidaysFlexible Working ScheduleCompany OverviewSphera creates a safer, more sustainable and productive world. It was founded in 2013, and is headquartered in München, Bayern, DEU, with a workforce of 1001-5000 employees. Its website is https://www.riskmethods.net.