Customer Service Representative

UDT is a leading technology enabler, dedicated to empowering businesses across major industries with innovative solutions. We specialize in evaluating, architecting, securing, and managing technology—whether it's on the go, in the rack, or in the cloud. Our comprehensive offerings include technical, professional, cybersecurity, and managed services, ensuring that our clients are equipped with the tools and expertise needed to thrive in today's fast-paced digital landscapeThis position is remote, but candidate must live in one of the following states: AK, NC, SC, GA, FL, MO, VA, OK, TX, TNCustomer Service RepresentativeResponsibilities: Overseeing the customer’s experience from onboarding to ongoing support.Acting as liaison between the customer and the company.Addressing customer inquiries and resolving issues timely and professionally.Monitor and track delivery on parts necessary for completion of service requests.Ensuring the product is processed and shipped timely to meet customer expectations.Monitoring customer satisfaction and success metrics.Building and maintaining strong relationships with clients.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service.Properly coordinate and schedule completion of work based on parts delivery.Experience:4 years’ experience in Customer Service Role.Required Skills:Excellent verbal/written customer service skills.Ability to multi-task and prioritize efforts.High-Energy professional who is detail oriented and able to work well under pressure.Must be able to work with MS Office (Word / Excel).Data entry skills.Ability to work independently.2-year college degree or equivalent.What UDT offers you We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to the organization. UDT’s Total Rewards package includes medical, dental, vision, life and disability coverage as of the 1st of the month, health savings accounts, flexible savings accounts, 401(k) plan with company match, 7 annual holidays and flexible time off options.Join us and be part of an inclusive, energizing, and collaborative environment. UDT is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Employment is contingent upon successful completion of background and pre-employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status

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