[Remote] Staff Product Designer

Note: The job is a remote job and is open to candidates in USA. Twin Health is a company focused on improving and preventing chronic metabolic diseases through AI Digital Twin technology. They are seeking a Staff Product Designer to lead member-facing programs, architect the service journey, and create engaging experiences that drive program adoption.ResponsibilitiesDefine Personas & Value Propositions: Identify and construct distinct user personas based on direct research insights. Uncover the specific barriers and core value propositions that resonate most powerfully with each persona, ensuring we speak directly to their unique needsArchitect Persona-Driven Journeys: Take the lead on multiple programs by mapping out tailored end-to-end enrollment flows. Design targeted experiences centered around the established value propositions of your personas to create a seamless, persuasive transition from initial program discovery to active participationDrive Comprehensive Service Design: Look beyond isolated digital features to own the entire physical and digital ecosystem. Design interconnected touchpoints that guide members through tracking their health kit shipment, the physical unboxing experience, pairing their hardware sensors, and scheduling their initial virtual appointment with the Twin Health care teamCraft Compelling, Premium Visuals: Produce immaculate websites, landing pages, and enrollment assets that excite members and clearly communicate our value. High visual polish is critical to building trust, and you must balance this premium consumer-facing aesthetic with rapid executionNavigate Cross-Functional Complexity: Operate effectively in high-velocity, ambiguous environments. Collaborate closely with marketing, hardware/logistics, and clinical operations to ensure the physical realities of unboxing and hardware setup align perfectly with the digital UXInfluence Without Authority: Drive a cohesive, user-first mindset across product, engineering, and client-facing teams. Clearly articulate your research-backed design rationale and align disparate groups around a shared vision for an unparalleled onboarding experienceOther duties as assignedSkills8+ years of UX/product design experienceYour portfolio must be a masterclass in both high-end visual polish (consumer-facing or marketing-led design) and complex, multi-touchpoint journey mapping, showcasing how you connect digital and physical interactionsBachelor's degree in design, service design, HCI, or a related fieldProven experience conducting user research, defining actionable personas, and successfully translating those strategic insights into tailored, high-converting product flowsProven experience designing complex consumer enrollment flows, digital healthcare journeys, or premium e-commerce/unboxing experiencesDeep expertise spanning responsive web and native mobile design patternsExperience designing for hardware-software integrations or complex logistical workflows (e.g., shipping tracking, appointment routing) is a distinct advantageStrong verbal, written, and visual communication skillsApplicants must be authorized to work for any employer in the U.SBenefitsA competitive compensation package in line with leading technology companiesA remote and accomplished global teamOpportunity for equity participationUnlimited vacation with manager approval16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options401k retirement savings planCompany OverviewTwin Health is a metabolic health platform that offers sensors, AI to reverse, prevent and improve chronic metabolic diseases. It was founded in 2018, and is headquartered in Mountain View, California, USA, with a workforce of 201-500 employees. Its website is http://twinhealth.com.