[Remote] Sr. Customer Success Manager - Central

Note: The job is a remote job and is open to candidates in USA. Axon is on a mission to Protect Life, focusing on critical safety and justice issues through their ecosystem of devices and cloud software. The Senior Customer Success Manager will build long-term partnerships with larger customers, understanding their needs and helping them achieve operational goals using Axon's products. This role involves engaging with clients, managing adoption metrics, and collaborating with cross-functional teams to ensure customer success.ResponsibilitiesEngage with your customers through regular calls, business reviews and daily needsMonitor and manage adoption metrics to ensure customers are utilizing the full Axon platformCreate success plans for your customers and document customer progress toward established goals and resultsManage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are alignedCommunicating major milestones and updates to Sr. Leadership on a regular basisWork closely with Axon's marketing and training teams to conduct regular training webinars and callsDevelop a deep understanding of Axon's product line and ensure proper implementation in every customer's environmentLearn and share industry best practices in order to solve customer needsSkillsBachelor's degree or equivalent work experience3-5+ years' working in a customer-facing role and 2+ years working with Enterprise-level customersStrong project management skills with a proven system for tracking multiple customer requests, issues and strategic plansA proven track record of leading process improvements within large organizationsPrevious experience tracking product adoption and customer engagement through data-analysis toolsSelf-motivated, team-oriented, responsible, and focused on exceeding customer expectationsExceptional organizational, presentation, and communication skills, both verbal and writtenDemonstrated ability to deal with change and excel in high-stress situationsBenefitsCompetitive salary and 401k with employer matchDiscretionary paid time offPaid parental leave for allMedical, Dental, Vision plansFitness ProgramsEmotional & Mental Wellness supportLearning & Development programsEmployee Resource Groups (ERGs)And yes, we have snacks in our officesCompany OverviewAxon provides electronic control devices to law enforcement and corrections agencies. It was founded in 1993, and is headquartered in Scottsdale, Arizona, USA, with a workforce of 1001-5000 employees. Its website is https://www.axon.com.Company H1B SponsorshipAxon has a track record of offering H1B sponsorships, with 3 in 2026, 3 in 2025, 3 in 2024, 7 in 2023, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.