[Remote] ServiceNow Administrator

Note: The job is a remote job and is open to candidates in USA. Infoway Software is seeking a skilled ServiceNow Administrator to support and optimize the ServiceNow platform within a healthcare environment. The ideal candidate will be responsible for platform administration, configuration, maintenance, and enhancement of ServiceNow modules while ensuring system stability, security, and compliance with healthcare regulations.ResponsibilitiesAdminister, maintain, and support the ServiceNow platformConfigure and customize forms, workflows, business rules, UI policies, ACLs, notifications, and catalog itemsManage users, groups, roles, and permissionsMonitor platform performance and troubleshoot issuesPerform upgrades, patching, and platform maintenance activitiesSupport Incident, Problem, Change, Request, Knowledge, and Asset Management modulesConfigure and maintain Service Catalog and CMDBDevelop and maintain SLAs, workflows, and approval processesAutomate manual processes using Flow Designer and IntegrationHubSupport integrations with Active Directory, Azure AD, LDAP, and third-party systemsUtilize REST/SOAP APIs for data exchange and system connectivityCreate dashboards, reports, and performance analytics to monitor KPIsMaintain CMDB data integrity and service mappingsEnsure ServiceNow configurations align with HIPAA and healthcare security requirementsSupport audit readiness and documentation effortsCollaborate with clinical and operational teams to improve IT service management processesMaintain adherence to ITIL best practices and organizational standardsParticipate in change management and release management activitiesDocument configurations, workflows, and standard operating proceduresProvide end-user support and trainingRecommend enhancements and best practices for platform optimizationSkillsBachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or equivalent experience10+ years of ServiceNow administration experienceHands-on experience with Incident ManagementHands-on experience with Problem ManagementHands-on experience with Change ManagementHands-on experience with Request ManagementHands-on experience with Service CatalogHands-on experience with CMDBExperience configuring workflows, business rules, client scripts, UI policies, and notificationsKnowledge of REST/SOAP APIs and integrationsFamiliarity with ITIL processes and service management best practicesStrong troubleshooting, analytical, and communication skillsAbility to work independently in a remote environmentServiceNow AdministrationITSM Modules (Incident, Change, Problem, Request)CMDB and DiscoveryService Catalog ManagementFlow Designer and IntegrationHubBusiness Rules, Client Scripts, UI PoliciesACLs and Security ConfigurationREST/SOAP APIsJavaScriptReporting and Performance AnalyticsActive Directory / Azure AD / LDAPITIL FrameworkHIPAA ComplianceHospitals and Health SystemsCompany OverviewInfoway software is a staffing and recruiting company specializing in software outsourcing services. It was founded in 2004, and is headquartered in Sayreville, New Jersey, USA, with a workforce of 51-200 employees. Its website is http://infowaysoftware.com.