[Remote] Service Desk Analyst
Note: The job is a remote job and is open to candidates in USA. Scalence L.L.C. is seeking a Service Desk Analyst for a contract position. The role involves providing ITSM technical support on a service desk for a large enterprise IT organization, utilizing tools like AWS Connect and Salesforce Service Cloud Voice.SkillsAt least two (2) years of FTE experience providing ITSM technical support on a service desk for an enterprise IT organization(s) of at least 5,000 end usersAt least one (1) year of FTE experience using AWS Connect and Salesforce Service Cloud Voice as a service desk toolPossession of a current Information Technology Infrastructure Library (ITIL) CertificationCompany OverviewIn today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience. It was founded in undefined, and is headquartered in Morristown, New Jersey, US, with a workforce of 501-1000 employees. Its website is https://www.scalence.com/.