[Remote] Senior Solutions Engineer (3+ years, B2B SaaS)
Note: The job is a remote job and is open to candidates in USA. Docsumo is your go-to Document AI solution for streamlining business operations, backed by marquee investors. The Senior Solutions Engineer will provide technical expertise, design solutions based on customer requirements, and work cross-functionally to ensure efficient onboarding and customer support.
Responsibilities
• Provide technical expertise through solution designs, solution demonstrations, proof of concepts by various mediums - in-person/virtual presentations, white boards etc
• Should be able to cater to the customer's requirement
• Should be able to provide support assistance to the customer at times when required
• Delivering customer demos and helping with customer onboarding
• Should be able to design solutions based on the customer’s requirement and flexibility and must know how to work on multiple solutions
• Work cross-functionally with the Product Management and Engineering teams to ensure internal speed bumps are encountered
• Reporting processes that may need improvement
• Ensuring that our CRM contains accurate account details and contact information
• Work with the CS and Sales team to ensure all the demos and onboarding setups are handled
• RnD mindset to come up with innovative solutions and workflows
• Work Timings will be 3:30PM IST to 12:30AM IST
Skills
• Has minimum 3 years of experience, preferably in SaaS or IT
• Must have a full time degree in Engineering Background
• Must have good experience in programming languages like python
• Good understanding of REST API and making api calls
• Good experience with POSTMAN, integration tools like zapier, and other middleware
• Team player who can take responsibility for anything from fixing the office internet to making a sales pitch to the CXO of a company. We believe in the ideology that - Buck stops with me
• Consistent track record of documenting, synthesizing, and communicating results
• Must be self-motivated, flexible, collaborative, with an eagerness to learn
• Commitment to embracing best practices and a continual improvement mindset
Company Overview
• Docsumo is a Document AI software that helps you convert unstructured documents such as invoices, bank statements, tax returns to structured & actionable data. It was founded in 2019, and is headquartered in Singapore, Central Region, SGP, with a workforce of 51-200 employees. Its website is https://www.docsumo.com/.
Apply Now
Apply Now
Responsibilities
• Provide technical expertise through solution designs, solution demonstrations, proof of concepts by various mediums - in-person/virtual presentations, white boards etc
• Should be able to cater to the customer's requirement
• Should be able to provide support assistance to the customer at times when required
• Delivering customer demos and helping with customer onboarding
• Should be able to design solutions based on the customer’s requirement and flexibility and must know how to work on multiple solutions
• Work cross-functionally with the Product Management and Engineering teams to ensure internal speed bumps are encountered
• Reporting processes that may need improvement
• Ensuring that our CRM contains accurate account details and contact information
• Work with the CS and Sales team to ensure all the demos and onboarding setups are handled
• RnD mindset to come up with innovative solutions and workflows
• Work Timings will be 3:30PM IST to 12:30AM IST
Skills
• Has minimum 3 years of experience, preferably in SaaS or IT
• Must have a full time degree in Engineering Background
• Must have good experience in programming languages like python
• Good understanding of REST API and making api calls
• Good experience with POSTMAN, integration tools like zapier, and other middleware
• Team player who can take responsibility for anything from fixing the office internet to making a sales pitch to the CXO of a company. We believe in the ideology that - Buck stops with me
• Consistent track record of documenting, synthesizing, and communicating results
• Must be self-motivated, flexible, collaborative, with an eagerness to learn
• Commitment to embracing best practices and a continual improvement mindset
Company Overview
• Docsumo is a Document AI software that helps you convert unstructured documents such as invoices, bank statements, tax returns to structured & actionable data. It was founded in 2019, and is headquartered in Singapore, Central Region, SGP, with a workforce of 51-200 employees. Its website is https://www.docsumo.com/.
Apply Now
Apply Now