[Remote] Senior Program Manager

Note: The job is a remote job and is open to candidates in USA. Synergy is a premier implementer of cutting-edge software solutions, focusing on delivering capability that provides tangible ROI to customers. They are seeking a Senior Program Manager with extensive Department of Defense (DoD) experience to manage complex IT contract operational support, oversee multiple projects, and serve as the main contact for senior government stakeholders.ResponsibilitiesOrganize, direct, and manage large-scale IT services and software development projects, ensuring adherence to company, federal and DoD standardsDevelop, gain approval for, and execute project and program plans, including cost-benefit analyses, risk assessments, and milestonesOversee the full project lifecycle, from initiation and planning through execution, delivery, and closureWork with integrated project teams, managing cross-functional integration, mitigating risks, and ensuring resource optimizationTrack project progress using Atlassian tools such as Jira and Confluence and provide transparent reporting to internal and external stakeholdersServe as the single point of contact for federal partners, customer leadership and all key stakeholdersDeliver concise program and project status briefings to leadership and other senior stakeholdersLead Agile-based project management efforts, ensuring successful iterative delivery of backlog refinement, sprint and PI planning, development and testing, release management and quality assuranceLead operational and support efforts, ensuring ticket response times are within SLAs, root causes are identified, short- and long-term resolutions are documented and executed, communications are timely and appropriate to the audiencePerform project cost estimation, monitor spending, reconcile invoices, and manage vendor relationshipsBalance stakeholder priorities, scope changes, budget constraints, negotiating outcomes as neededEnhance communication and reporting across all program levels with exemplary leadership and interpersonal skillsFacilitate user acceptance testing and ensure the successful delivery of products and services to company and federal standardsSkills5+ years of experience working with the Department of Defense (DoD) in a leadership or project management capacityProven experience delivering IT services and projects for federal agencies, particularly within complex DoD environmentsExpertise in SAFe Agile methodologies with experience leading Agile teams and delivering incremental resultsExperience using tools like Atlassian Jira and Confluence for program and task trackingFederal contracting experience, including familiarity with FAR compliance, contract execution, and reporting requirementsStrong analytical, problem-solving, and negotiation skills for balancing scope, resources, and conflicting prioritiesExcellent oral and written communication skills for presenting project COAs, roadmaps, progress, risks, and successes to senior stakeholdersProject Management Professional (PMP) certification requiredBachelor's degree in Computer Science, Cyber Security, Information Technology, Software Engineering, Information Systems, or Computer Engineering degree; or an Engineering degree from an accredited institutionAbility to attain Federal Government Position of TrustMust be a U.S. citizenMust pass a background investigation10+ years of technical project management experience managing IT services and large software development projects3+ years of program management experience leading cross-functional teams across all phases of project lifecyclesExperience with security clearances or classified project environmentsBenefitsGroup medical, dental, and vision insuranceCompany paid life, short-term, and long-term disability insuranceHSA, FSA401(k) with immediately vested company matchPTO/Sick Leave11 paid federal holidaysParental leaveTuition and training reimbursementA referral bonus programLife management programsDedicated career coaches available for every employeeCompany-funded certification opportunitiesEducation reimbursementA general open-door policy so that you have support when you need itCompany OverviewSynergy is a premier Information Technology (IT) firm focused on the practice areas of Health IT, National Security, and Citizen Services. It was founded in 2005, and is headquartered in Reston, Virginia, USA, with a workforce of 501-1000 employees. Its website is http://www.synergybis.com.