[Remote] Senior Network Infrastructure Technician (L3) – Cruise Ship Operations

Note: The job is a remote job and is open to candidates in USA. Connection is a company that specializes in IT solutions, and they are seeking a Senior Level 3 Network Technician to support enterprise network, server, virtualization, and data center operations aboard cruise vessels. This role involves extensive travel and requires the technician to live and work onboard cruise ships for extended periods while ensuring operational continuity and maximum uptime of IT infrastructure.ResponsibilitiesProvide Level 3 support for complex network, server, virtualization, and infrastructure issuesSupport VMware-to-Hyper-V migration initiatives utilizing Veeam technologiesInstall, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environmentsAdminister Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group PolicySupport Hyper-V and VMware virtualization platformsTroubleshoot network performance, connectivity, server, and infrastructure issuesSupport onboard data center operations including rack-and-stack activities, cabling, hardware upgrades, and equipment replacementExecute maintenance activities and infrastructure upgrades with minimal operational impactMaintain technical documentation, procedures, and system configurationsCoordinate with remote engineering teams and client stakeholdersServe as the lead onsite technical representative for ConnectionSkillsU.S. Citizen requiredValid Passport requiredAbility to live and work onboard active cruise shipsWillingness to remain onboard for assignments lasting up to 4–5 monthsAbility to travel internationally and meet all cruise line onboarding requirementsProvide Level 3 support for complex network, server, virtualization, and infrastructure issuesSupport VMware-to-Hyper-V migration initiatives utilizing Veeam technologiesInstall, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environmentsAdminister Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group PolicySupport Hyper-V and VMware virtualization platformsTroubleshoot network performance, connectivity, server, and infrastructure issuesSupport onboard data center operations including rack-and-stack activities, cabling, hardware upgrades, and equipment replacementExecute maintenance activities and infrastructure upgrades with minimal operational impactMaintain technical documentation, procedures, and system configurationsCoordinate with remote engineering teams and client stakeholdersServe as the lead onsite technical representative for ConnectionBenefitsOur compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.We value the importance of our employees’ emotional wellbeing.To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.Company OverviewAs a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation. It was founded in 1982, and is headquartered in Merrimack, New Hampshire, USA, with a workforce of 1001-5000 employees. Its website is http://www.pcconnection.com.