[Remote] Senior Director, Network Reliability

Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are seeking a Senior Director of Network Reliability to take ownership of the network environment, stabilize urgent work, and rebuild the team while driving modernization efforts. The role requires strong leadership skills and a track record of transitioning organizations to engineering-led operations.ResponsibilitiesA working map of the network estate across our DCs and our cloud footprint, plus a clear-eyed read on the team you inheritedA personnel evaluation and a tech roadmap that show how we move from manual ops to network as code, automation, and drift control, sequenced against budget and the work that’s already runningThe first wave of new engineers landed, with retained engineers in active upskillingModernization visible in production, on-call and incident load redistributed across the team, you start stepping out of the critical pathA track record of rebuilding teams, raising engineering standards, and moving organizations from reactive operations to engineering-led executionExperience stabilizing under-resourced organizations during periods of organizational and technical changeStrong executive communication skills backed by operational data, clear risk articulation, and measurable outcomesProven ability to build trust, accountability, and a high-performance engineering culture across globally distributed teamsStrong cross-functional leadership skills with experience partnering across infrastructure, software engineering, security, SRE, and executive leadership organizationsAbility to mentor and develop senior technical leaders, driving accountability while creating clear ownership, operational discipline, and career growth pathways for engineering teamsStrong decision-making and prioritization skills in high-pressure production environments with competing operational demandsDemonstrated ability to lead through ambiguity, drive organizational alignment, and execute large-scale operational and technical transformationsEffective conflict resolution and stakeholder management skills with the ability to influence technical and business decisions at all levels of the organizationStrong operational judgment in network security and ability to build clear partnership boundaries with Security teamsSkills10+ years leading global teams in multi-DC, mission-critical production environments10+ years experience with modern DC networking, including OSPF, EVPN, VXLAN, Cisco Nexus, and NX-OSExperience in a hybrid cloud environment with special focus on GCP workloadsProven success building network automation and IaC using tools such as Ansible, Terraform, Python, Git, and CI/CDExperience modernizing legacy network environments by introducing config management, drift detection, network observability, and policy-based ops where they didn't exist beforeIn depth knowledge of network observability using tools such as Thousand Eyes, Grafana, Loki, Netflow and Netscout to obtain 'full pane of glass' for network healthExperience supporting Kubernetes workloads, AI and GPU workloadsBachelor's degree in computer science, engineering or related fieldBenefitsAnnual performance bonusStockOther applicable incentive compensation plansHealth, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.Short & Long-Term DisabilityBasic Life Insurance401k saving plan with employer matchingAccess to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.Generous employee stock purchase planPaid Time OffCompany paid holidaysPaid volunteer hours12 weeks paid parental leaveCompany OverviewFive9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions. It was founded in 2001, and is headquartered in San Ramon, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.five9.com.Company H1B SponsorshipFive9 has a track record of offering H1B sponsorships, with 4 in 2026, 13 in 2025, 15 in 2024, 13 in 2023, 20 in 2022, 15 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.