[Remote] Senior Customer Analyst

Note: The job is a remote job and is open to candidates in USA. WK Kellogg Co is a company dedicated to creating joy and connection through nutritious foods. They are seeking a highly analytical and detail-oriented Senior Customer Analyst to support the Northeast Grocery Sales Team, responsible for analyzing sales data, identifying performance trends, and delivering actionable insights to drive results across markets.ResponsibilitiesAccount analytics - Acts as the account’s go-to analytics resource, evaluating multiple data sources (e.g., Circana, Nielsen, Dunnhumby, etc.) and building analytical tools/ models around areas such as pricing and promotionProvides fact-based insights to help identify key distribution & voids, pricing and placement opportunities that can grow the businessAccesses, analyzes, and interprets business indicators including shipments, consumption, shopper trends, inventory, pricing, key performance indicators (KPIs) as they pertain to categories/brands and their impact on the marketsTracks key performance metrics like Sales Growth and Share against key benchmarks, while keeping up with weekly, monthly and ad-hoc deliverablesRelationship Management - Works closely with Account Executives, Sales Director, Category Management, Retail, Supply Chain, and Customer Service to review business trends and provide input on opportunities to improve share, profit and gross sales volumeProviding Insights thru story-telling- As the expert on our sales, inventory and market share metrics, you will work closely with the cross-functional teams to review business trends and provide a selling story to internal/external stakeholdersMaximize Business Processes - Develop and maintain dashboards and reports to monitor KPIs and business metrics. Partner with account managers and cross-functional teams to support strategic initiatives and business planning, while keeping up ad-hoc deliverables. Utilize retailer systems to set up items and promotions for timely executionSkillsBachelor's degree or equivalent experienceProficiency in Microsoft Office applications with advanced expertise in Excel and experience building PowerPoint presentationsExcellent communication skills with the ability to translate complex data into clear, actionable insightsExperience working with retailer data and ability to learn new systems quicklyAbility to thrive in a fast-paced, collaborative environmentPrevious experience communicating complex and/or detailed information to multiple individuals/audiences with differing knowledge levels, both verbally and in writingUnderstanding of promotional methodology and management across retailersPrevious sales and/or analytical experienceExperience working with Circana or other retailer data systemsBenefitsIncentive Plan bonus eligibilityHealth, dental and vision insuranceSavings and Investment Plan with Company match and contributionPaid Time Off (includes paid sick time)11 Paid HolidaysLife Insurance, AD and D Insurance and STD/LTDTuition reimbursement, adoption assistance for eligible employeesEmployee recognition programCompany OverviewWK Kellogg Co is a leading food company in the U.S., Canada, and Caribbean. It was founded in 2023, and is headquartered in Battle Creek, Michigan, USA, with a workforce of 1001-5000 employees. Its website is https://www.wkkellogg.com/en-us/home.html.