[Remote] Sales Operations Manager

Note: The job is a remote job and is open to candidates in USA. Pharmaceutical Strategies Group (PSG) is focused on helping clients navigate drug management challenges. They are seeking a manager-level Sales Operations Manager responsible for operational processes that support sales opportunities, ensuring data integrity in Salesforce, and providing insights to inform sales strategy.ResponsibilitiesOwn Salesforce hygiene by conducting regular audits of open pipeline, identifying stalled or outdated opportunities, and partnering with sales leaders to improve data accuracy and opportunity management disciplineSchedule, manage, and facilitate pipeline calls, ensuring adherence to standards, keeping teams aligned to the agenda, documenting follow-up items, and driving timely completion of next stepsManage the employee incentive process by ensuring eligible opportunities are reviewed and dispositioned appropriately, coordinating approvals with executive leadership and finance, and supporting communication when incentives are awardedAudit won opportunities to ensure Salesforce records accurately reflect executed contract terms, including scope, timing, and financial details, and partner with internal stakeholders to resolve discrepanciesLead renewal management activities by ensuring renewals are created, tracked, and closed accurately, and by facilitating regular reviews with business leaders to keep renewals moving through the processLeverage sales data to generate insights that inform business strategy, including analysis of win and loss trends, forecast quality, and weighting accuracyPartner with leaders across the business to expand adoption and effective use of Salesforce as a CRM and pipeline management platform, including process improvements, better account-level tracking, and cross-system integration opportunitiesSupport day-to-day Salesforce operations, including license management, reassignment of contacts and opportunities, dashboard and report development, and ongoing system administration activitiesAct as a trusted operational partner who leads through influence, drives accountability across stakeholders, and identifies opportunities to strengthen sales processes before and after opportunities move through the pipelineSkillsProven experience in sales operations, revenue operations, Salesforce administration, or a similar role supporting a consultative sales organizationStrong understanding of pipeline management, renewal processes, forecasting concepts, and sales process governanceDemonstrated ability to analyze sales data and translate findings into practical recommendations for business leadersExperience working cross-functionally with sales, finance, and executive stakeholders to improve processes and drive accountabilityHands-on experience building and maintaining Salesforce reports, dashboards, data structures, and operational workflowsStrong analytical, organizational, and project management skillsExcellent written and verbal communication skills, with the ability to facilitate meetings and drive follow-throughDemonstrated ability to build strong relationships and lead through influence across teams and levels of the organizationAbility to balance strategic thinking with hands-on execution in a fast-paced environmentExperience with Salesforce administration, reporting, dashboards, and data managementBachelor's degree in Business, Marketing, Finance, or a related field, or equivalent work experienceSalesforce Certified Platform AdministratorAbility to travel as business needs requireExperience supporting a professional services, consulting, or B2B sales organizationBackground in renewal management, sales analytics, or revenue operationsExperience leading CRM enhancements, cross-system integrations, or process improvement initiativesBenefitsGenerous Paid Time offManaged PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close daysGenerous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leaveGenerous employee referral bonus program of $1,500 per hired referralEmployee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)Employee Resource Groups: Women’s Coalition, EPIC Veterans GroupProfessional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership DevelopmentUnique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife SupportAdditional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment.EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First FoundationCompany OverviewPharmaceutical Strategies Group (PSG) is the leading pharmacy intelligence and technology company providing cutting-edge drug cost-management solutions. It was founded in 1994, and is headquartered in Plano, Texas, USA, with a workforce of 51-200 employees. Its website is http://www.psgconsults.com.