[Remote] (Remote) Technical Consultant

Note: The job is a remote job and is open to candidates in USA. Harris Computer is a leading provider of mission critical software to the public sector in North America. They are seeking a Technical Consultant to join their Managed Services & Technical Operations team, responsible for managing ERP/CIS systems and ensuring their reliability, security, and stability.ResponsibilitiesManage multiple ERP or customer information systems simultaneously as the primary or secondary consultant (primarily on-prem customers to start, and then Azure)System and database administration (SQL Server), some OracleEnsure customer environment uptime is maintained through proactive management and maintenance of the customer environmentTroubleshooting and ad-hoc support (issue triage and resolution, tracking via ticketing system) and regular administration tasks (product releases, patching, updates)Be part of 24x7 on-call rotation, when requiredPerform weekend activities, when requiredBuild productive, long-term relationships with customers and ensure customer satisfaction levels are maintainedDeliver monthly reports containing key and relevant details about the system, when requiredHelp maintain highly available cloud infrastructure solutions on Azure (Linux virtual machines, database services, securing network security groups)Help maintain Microsoft Azure virtual machines and services (single sign-on, storage, key vault)Help ensure all cloud infrastructure is administered with emphasis on availability, reliability, security, and scalabilityBe proactive and help develop automation tools and scripts for deployment, monitoring, and maintenance on AzureHelp configure, maintain, monitor, and administer Windows Server or Desktop Operating SystemsCo-lead or support disaster recovery systems for AzureManage user permissions, single sign-on and password management, Active Directory group policy or Microsoft Azure policies (such as conditional access)Create, update, and improve internal documentation and guidesAttend daily team calls for delivery, deployment, and improvement of servicesPrepare and participate in knowledge transfer and training sessions with other team members and staffWork with other members of the Managed Services team, Cayenta support, business intelligence, and development groups to identify and resolve problemsContribute to internal projects as neededSkills3 or more years of technical support, system administration, or managed services experience or educationExperience or solid knowledge of Microsoft SQL ServerSome experience or knowledge of AzureFlexibility to work on weekends (either Tuesday to Saturday or Sunday to Thursday), when requiredTeam player, capable of working as part of a team and independently with minimal supervisionPassion for providing excellent customer service and experienceDesire to look for opportunities to continually improveTakes initiative and enjoys learning through self-study and collaborative teamworkStrong analytical skills and technical acumenExperience with Apache Tomcat, Tomcat hardening, and SSL certificatesExcellent written and verbal communication skillsStrong time-management skills to meet competing deadlinesExperience using Jira, TeamSupport, or equivalent toolsExperience with managed servicesExperience with both Microsoft SQL Server and Oracle administrationCertifications such as CompTIA+, Network+, Security+, AZ-104, or AZ-305Experience with cloud services and virtualization technologiesStrong communication skills and ability to explain technical concepts to non-technical usersExperience with scripting and automation using PowerShell, Shell, Azure Command-Line Interface, or similar toolsExperience with TCP/IP networkingProject delivery on AzurePrevious working experience in the utility industry is desirableBenefits3 weeks’ vacation and 5 personal daysComprehensive Medical, Dental, and Vision benefits starting from your first day of employmentEmployee stock ownership and RRSP/401k matching programsLifestyle rewardsRemote work and more!Company OverviewHarris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia. It was founded in 1976, and is headquartered in Ottawa, Ontario, CA, with a workforce of 10001+ employees. Its website is http://www.harriscomputer.com.Company H1B SponsorshipHarris Computer has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2022, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.