[Remote] Regulatory Program Manager, Automation & Intelligence

Note: The job is a remote job and is open to candidates in USA. Cash App, a product of Block, is focused on redefining the world’s relationship with money through innovative financial products. The Regulatory Program Manager will lead the integration of AI and automation into regulatory processes, enhancing efficiency and compliance across the organization.ResponsibilitiesChampion AI & Automation Adoption: Act as the primary evangelist for AI and automation tools within the SSOM Core Team and across the broader Matrix Team - running demos, enablement sessions, and hands-on workshops that build genuine capability and enthusiasm in a regulatory program contextIdentify & Build Automation Opportunities: Proactively map SSOM workflows end-to-end to identify high-impact automation opportunities - from requirements tracking and remediation pipeline management to regulatory reporting, escalation workflows, and document generationOwn the AI & Automation Roadmap: Partner with SSOM leadership and BizOps to define, prioritise, and deliver a rolling roadmap of AI-powered initiatives that measurably improve the speed, accuracy, and consistency of SSOM executionDrive Tool Optimisation: Oversee the adoption and continuous improvement of program management tooling - ensuring automation, AI-assisted insights, and workflow enhancements are embedded into how the SSOM executes against regulatory commitmentsTranslate AI for a Regulatory Audience: Bridge the gap between technical capability and regulatory program reality - communicating the value of AI tools in plain language, with clear use cases, risk considerations, and practical guidance tailored to Compliance, Legal, and BizOps stakeholdersBuild Scalable Frameworks: Develop reusable playbooks, automation blueprints, and AI-assisted templates that allow the SSOM to scale governance and remediation execution consistently across settlements, supervision workstreams, and future scope expansionsMeasure What Matters: Define and track KPIs for AI and automation initiatives - including time saved, error reduction, tracking accuracy, and remediation velocity - and report insights to the Steering Committee with clear recommendationsCross-Functional Collaboration: Work closely with Data Science, Engineering, Compliance Analytics, and external consultants to ensure the SSOM has access to the best tooling, pilots, and AI innovations - and that sensitive regulatory data is handled with appropriate controlsStay Ahead of the Curve: Continuously evaluate emerging AI platforms, agentic tools, and automation technologies - bringing informed, opinionated recommendations on what to adopt, pilot, or watch, with a clear eye on risk and compliance implicationsRoll Up Your Sleeves When It Counts: Step in as a hands-on generalist when the situation demands it - whether that's troubleshooting a complex workflow breakdown, facilitating a working session to unblock a stalled workstream, or leading a targeted intervention to get a remediation track back on course. You know when to let the tools do the work, and when to get in the room and do it yourselfSkills8+ years of experience in program management, BizOps, regulatory operations, or a related field - with a clear track record of driving process improvement and technology adoption in complex, cross-functional environmentsGenuinely excited about AI and automation - you've used tools like AI assistants, workflow automation platforms, and LLM-powered tools, and you have real opinions about what works and what doesn'tExperience leading change management and enablement initiatives - you know how to bring sceptical stakeholders on a journey and make new technology feel accessible, not threatening, in risk-sensitive environmentsAnalytically strong - comfortable with program tracking data, remediation metrics, and building business cases for tooling investmentYour EQ and ability to influence without authority will be just as important as your technical chops - the SSOM spans Compliance, Legal, Engineering, and BizOps, and you'll need to earn trust across all of themExperience in regulated industries - fintech, financial services, or similar - is a strong advantage. Familiarity with AML/BSA, CFPB supervision, or consent order management is highly desirableUnderstand the stakes: this program has direct visibility to Block's Steering Committee and Board of Directors. You bring the judgement, discretion, and professionalism the environment demandsBenefitsRemote workMedical insuranceFlexible time offRetirement savings plansModern family planningCompany OverviewIt all started with an idea at Block in 2013. It was founded in 2013, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://cash.app.