[Remote] QA Delivery Leader with Healthcare Industry experience

Note: The job is a remote job and is open to candidates in USA. Perficient is a leading consulting firm, and they are seeking a QA Delivery Leader with experience in the healthcare industry. The role involves managing end-to-end delivery of QA services, ensuring high-quality outcomes, and building strong client relationships while overseeing service performance and continuous improvement initiatives.ResponsibilitiesServe as the primary point of contact for all QA delivery matters within the account, building trusted advisor relationships with client stakeholdersParticipate as a member of the Perficient leadership team at the client (“seat at the table”), contributing to project, program, and portfolio discussions beyond pure QALead rational, outcome‑focused conversations to clarify expectations, negotiate scope and priorities, and align QA activities to business value and riskTranslate complex delivery and quality issues into clear, actionable recommendations for both technical and non‑technical stakeholdersSupport pre‑sales and growth activities within the account by identifying new QA opportunities, shaping solutions, and contributing to proposals and presentationsEnsure QA services are delivered according to contractual agreements, SLAs, and KPIs across all projects and workstreamsCoordinate with project managers, product owners, and QA/Test leads to align delivery plans, release schedules, and resource needsOversee test planning, execution, and reporting to ensure consistent quality, traceability, and compliance with standardsDrive cross‑pollination of QA processes, frameworks, and accelerators across programs and teams, maximizing reuse and standardizationEstablish and lead QA delivery governance within the account, including regular service reviews with internal and client stakeholdersPrepare and present dashboards, performance reports, risk/issue summaries, and improvement plans, using metrics to drive decisionsAct as the internal “client” for the QA practice within the account—representing account needs back into the QA competency, influencing tools, training, and offeringsEnsure adherence to Perficient delivery standards, methods, and compliance requirements while tailoring them pragmatically to the client environmentIdentify opportunities for process optimization, cost reduction, and efficiency gains across QA deliveryImplement best practices and lessons learned across projects, promoting a culture of continuous improvementPartner with QA Technology leaders and SMEs to introduce automation, standardization, and innovative approaches (CI/CD integration, shift‑left/right, platform‑aligned testing)Champion the adoption of new tools, frameworks, and methods that measurably improve quality, speed, or reliabilityAnticipate delivery risks, dependencies, and constraints; develop robust mitigation and contingency plansEnsure timely resolution of service-related issues, acting as the escalation point for internal and client stakeholdersBalance quality, cost, and schedule considerations, making transparent, data‑backed trade‑off recommendationsMaintain clear communication of risks, impacts, and mitigation strategies to leadership on both the client and Perficient sidesCollaborate with QA leads, resource managers, and technical teams to ensure appropriate staffing, skills mix, and capacity for current and upcoming workProvide coaching and mentoring to QA leads and team members on delivery excellence, consulting behaviors, client communication, and stakeholder managementSupport training and development initiatives, helping define and implement competency models and career paths for QA professionals within the accountEncourage collaboration across teams and programs, facilitating knowledge sharing, communities of practice, and alignment with platform and competency SMEsSkillsBachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field; relevant certifications (ISTQB, Agile/SAFe, ITIL, PMP/PMI‑ACP) are a plus12+ years of experience in QA/Testing, including significant experience leading multi‑team or multi‑project QA delivery in complex, enterprise environmentsProven track record in service delivery management: SLAs, KPIs, governance, reporting, and client satisfactionStrong consulting mindset with the ability to structure problems, analyze data, and present clear recommendations that influence senior stakeholdersDemonstrated experience in account or program leadership, including participation in planning, budgeting, and growth discussionsSolid understanding of QA methodologies, test management, automation practices, and modern delivery models (Agile, DevOps, CI/CD)Excellent relationship‑building, communication, and presentation skills; comfortable leading executive‑level discussions and negotiationsExperience managing risks, dependencies, and escalations in fast‑paced, multi‑vendor environmentsProven ability to collaborate with technology, platform, and competency SMEs to shape integrated solutionsStrong organizational and prioritization skills with a focus on outcomes, quality, and client valueHealthcare Domain expertiseHigh level of written and verbal English communication skillsCompany OverviewPerficient is an IT consulting firm that helps companies adapt their systems to third party software products that use internet. It was founded in 1998, and is headquartered in St Louis, Missouri, USA, with a workforce of 5001-10000 employees. Its website is http://www.perficient.com.Company H1B SponsorshipPerficient has a track record of offering H1B sponsorships, with 31 in 2026, 154 in 2025, 147 in 2024, 156 in 2023, 196 in 2022, 175 in 2021, 223 in 2020. Please note that this does not guarantee sponsorship for this specific role.