[Remote] Project Manager, Customer Engineering

Note: The job is a remote job and is open to candidates in USA. Claritas Rx is a venture-backed digital health startup focused on enhancing the patient experience in specialty biopharmaceutical products. The Project Manager will oversee the operational execution of customer implementations, ensuring all activities are coordinated and delivered according to specifications while collaborating closely with various internal teams.ResponsibilitiesLead end-to-end operational execution of customer implementations, coordinating data loading, application configurations, tenant setup, SFTP connectivity, and training environment planning from kickoff through go-livePartner directly with the Implementation team to ensure Customer Engineering-related activities are scoped, scheduled, and performed to expectation across every customer engagementDrive cross-functional coordination across Engineering, Implementation, Customer Success, and customer-side stakeholders to keep implementation activities sequenced, unblocked, and on scheduleCoordinate project and program plans across multiple accounts, defining milestones, dependencies, and timelines to ensure delivery commitments are met on time and within scopeOwn JIRA-based tracking for delivery work, including ticket intake, grooming support, prioritization, sprint or Kanban board maintenance, and clear status tagging so work is visible and actionableMaintain and regularly update shared governance artifacts such as status dashboards, RAID logs, scorecards, and delivery trackers, consolidating inputs from Delivery, Customer Success, and operationsPrepare concise reporting and decks for internal and external meetings (weekly customer syncs, monthly performance reviews, quarterly business reviews), highlighting progress, risks, and upcoming prioritiesCapture and track actions, decisions, risks, and issues from customer and internal calls, assigning owners and due dates, and following through to resolutionSupport Delivery Directors in backlog management and resource planning by organizing work queues, surfacing blockers, and aligning tickets to agreed prioritiesHelp standardize and continuously improve governance processes and templates across accounts so teams can execute in a consistent, repeatable way with minimal meeting overheadFollow the meeting cadence set out for both external and internal meetings in Roles and Responsibilities documentationSkills5+ years of project or program management experience, ideally in a SaaS, healthcare technology, or enterprise software environmentDemonstrated experience coordinating multiple concurrent customer or product delivery programs end-to-end — planning, execution, reporting, and risk managementDirect experience driving customer implementation activities such as data loading/ingestion, application or tenant configuration, SFTP setup, and environment provisioning (training, UAT, production)Hands-on expertise with JIRA for ticket intake, grooming, prioritization, and sprint/Kanban board managementExperience with Agile delivery (Scrum, Kanban) and the ability to tailor process to fit team and customer needsStrong working knowledge of governance artifacts — status dashboards, RAID logs, scorecards, action/decision logs, and delivery trackersExcellent written and verbal communication skills, with proven ability to prepare and present concise reporting to both internal leadership and external customersComfortable facilitating customer-facing meetings (weekly syncs, monthly performance reviews, quarterly business reviews) and driving follow-through on actionsStrong analytical skills combined with a detail-oriented mindset; able to spot risks, gaps, and inconsistencies in plans and dataGreat energy and passion — must be comfortable in a rapidly changing, dynamic environmentB.S. or B.A. in business, engineering, computer science, or related fieldAbility to work in a fast-paced, dynamic, and team-oriented environmentPMP, CSM, or equivalent project management certificationExperience in healthcare, life sciences, or biopharma dataFamiliarity with HIPAA/SOC/HITRUST requirementsExperience working with cloud-based data platforms (e.g., AWS) and cross-functional engineering, BI, and implementation teamsExperience standardizing governance templates and processes across a portfolio of accountsBenefitsBenefits packageRegional town hall gatherings approximately every other monthCompany OverviewClaritas Rx is a data integration and analytics company for pharmaceutical manufacturers. It was founded in 2011, and is headquartered in South San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.claritasrx.com/.Company H1B SponsorshipClaritas Rx has a track record of offering H1B sponsorships, with 2 in 2026, 7 in 2025, 2 in 2024, 3 in 2022, 5 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.